Admin Customer Service Assistant

1 week ago


Skudai, Malaysia HOMII MANAGEMENT SDN BHD Full time

Requirements
- Proficiency in Bahasa Malaysia & English
- Computer skills - using appropriate computer skills and knowledge, ranging from data entry to systems analysis, to achieve work goals.
- Team Skills - being able to work collaboratively with others in a participative management environment; working independently as well as working on a team.
- Excellent knowledge of MS Office
- Full comprehension of office management systems and procedures

Responsibility
- Monitor rental collection, record, and chase late payment.
- Verify with Homii HQ on tenants payment by bank transfer every week.
- Recording of tenants payment who using bank transfer on masterlist & iBilik+.
- Tenants deposit refund calculation and submission.
- Monitor agreement expiration and do renewal agreement.
- Keep track and update vacant unit listing.
- To guide tenants what need to be done when moving out, and update maintenance team once already moved out.
- Key in masterlist and iBilik+ for new units.
- To help tenants if their iBilik+ App got problem.
- New tenants CTOS checking.
- Attend to tenant’s defect reported, do trouble shooting and get more details before arrange technician.
- Liaise with tenants on the date and time to carry out maintenance work.
- Handling all inbound calls & message pertaining to tenants general enquiries, complaints, comments, feedbacks, and other raising issue related to the company services.

**Salary**: RM1,800.00 - RM2,400.00 per month



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