Customer Service

3 weeks ago

Skudai, Malaysia Carshifu Capital Berhad Full time

Job Title: Customer Service cum Customer Relations Internship

Job Description: Carshifu is seeking a motivated and enthusiastic individual to join our team as a Customer Service cum Customer Relations Intern. This internship opportunity will provide valuable hands-on experience in the automotive industry while allowing you to develop and enhance your customer service and relationship management skills.

**Responsibilities**:

- Assist customers in troubleshooting and resolving any issues or concerns they may have regarding their vehicle, products, or services.
- Provide accurate and up-to-date information about Carshifu's offerings, including vehicle features, pricing, promotions, and service options.
- Build and maintain strong customer relationships by actively engaging with customers, understanding their needs, and offering appropriate solutions.
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless customer experience.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement and enhance overall customer experience.
- Assist in maintaining customer databases and records, ensuring accuracy and confidentiality of customer information.
- Stay updated on industry trends, competitor offerings, and best practices in customer service to provide relevant insights and suggestions for improvement.
- Support the team with administrative tasks, such as data entry, filing, and documentation.

**Requirements**:
Strong interpersonal and communication skills, both written and verbal.

Customer-oriented mindset with a genuine passion for providing exceptional service.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Detail-oriented and highly organized, with strong problem-solving skills.

Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Basic knowledge of the automotive industry and a willingness to learn more about car models, features, and technologies.

Previous customer service or customer-facing experience is a plus.

Flexibility to work occasional evenings, weekends, or holidays, as required.

**Benefits**:
Gain practical experience in customer service and relationship management within the automotive industry.

Opportunity to work closely with professionals in various departments and build a strong network.

Hands-on training and mentorship to develop your skills and enhance your career prospects.

Exposure to industry trends, customer behavior, and market dynamics.

Competitive stipend or compensation package.

Note: This is an internship position, providing valuable learning opportunities and the potential for further career advancement within Carshifu.

**Job Type**: Internship
Contract length: 3 months

**Salary**: RM400.00 - RM600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Skudai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (required)

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