Front Desk and Customer Service

3 weeks ago

Skudai, Malaysia You And Me Hair Makeup Nail Saloon Full time

**Job Title: Front Desk and Customer Service Representative**

**Position Overview**: As a Front Desk and Customer Service, you will be the face of our company, providing exceptional service and support to all customers and guests. Your primary responsibility will be to ensure a positive experience for everyone who interacts with our salon at the front desk. This role requires communication skills, a friendly character, and the ability to handle various tasks simultaneously in a fast-paced environment.

**Key Responsibilities**:
1. **Greeting and Assisting Customers**: Warmly welcome all customers and guests as they arrive, promptly addressing their inquiries, and providing assistance as needed.

2. **Answering Phone Calls**: Manage incoming phone calls, providing information, and taking messages accurately.

3. **Handling Inquiries and Resolving Issues**: Respond to customer inquiries and concerns in a professional and courteous manner, striving to resolve issues efficiently and effectively.

4. **Administrative Support**: Perform various administrative tasks such as data entry, filing, and maintaining records to support front desk operations.

5. **Maintaining a Clean and Organized Front Area**:Keep the front desk and customer waiting area clean, organized, and presentable at all times to create a welcoming atmosphere for customers and guests.

6. **Providing Information**: Provide accurate information regarding products, services, and company policies to customers, offering recommendations when necessary.

7. **Handling Payments**: Process payments for services and products, ensuring accuracy and adherence to company policies and procedures.

8. **Assisting with Special Requests**: Accommodate special requests from customers to the best of your ability, demonstrating flexibility and a willingness to go above and beyond to meet their needs.

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or a similar role preferred
- business needs.

*

**Note**: This job description outlines the general duties and qualifications required for the Front Desk and Customer Service position. Duties and responsibilities may be added, deleted, or modified at any time at the discretion of management.

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

Pay: RM1,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

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