Manager, Investigations

2 weeks ago


Kuala Lumpur, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE

KEY DUTIES & RESPONSIBILITIES

a. Conduct objective, fair, thorough, and timely investigation on various types of suspicious claims fraud cases in supporting of Claims Department.

b. Investigating allegations of fraud or sales misconduct committed by agents e.g., premium theft, deceptive sales practices etc.

c. To conduct interviews, obtain statement from claimants, medical practitioner, agents, complainants and/or witnesses.

d. Tabling the findings and recommendations to the appointed committees for deliberation and decision.

e. Ensure clear and proper documentation of the carried-out investigations work.

f. Function as the company liaison with law enforcement agencies, other departments, regulatory bodies, solicitors, and insurance information bureaus. This includes representing the company in court proceedings.

g. To work closely with key stakeholders in collecting, analyze all data with regards to agency force sales misconduct practices for preventive and awareness initiatives.

h. Maintain awareness of emerging threats, highlight potential concern and to present solutions to Head of Department/Management in how to better safeguard the company.

i. Conduct briefing/training to relevant departments in identifying suspicious or red flags on sales misconducts.

j. Carry out any investigations related assignments as may be assigned from time to time.


  • Investigator

    4 weeks ago


    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Investigator

    4 weeks ago


    Kuala Lumpur, Malaysia TCIE Full time

    As an investigator within our Group Investigation and Forensic Services, you will play a critical role in uncovering and resolving complex cases and special assignments. Reporting directly to the Head of Group Investigation and Forensic Services, you will be responsible for planning, executing and documenting investigations with precision and thoroughness....


  • Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Position Summary**: The Corporate Investigations Manager will lead, plan, organize and conduct a variety of sensitive investigations involving corporate policy violations. This role also provides global support to an array of internal stakeholders to include Ethics & Compliance, Internal Audit, Legal, Finance, Human Resources, and as appropriate other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Purpose: The primary responsibility of the Investigator is to meticulously examine potential fraud indicators discovered during routine audits, identify underlying control weaknesses, and orchestrate risk-based audits within the Investigator (Special Projects Team). The role encompasses investigating defalcation-related cases, providing comprehensive...


  • Kuala Lumpur, Malaysia Hewlett Packard Enterprise Full time

    Standards of Business Conduct Investigator This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. We are seeking a highly motivated and qualified Standards of Business Conduct (SBC) Investigator to join our Ethics and Compliance Office. The position is based in Kuala Lumpur, Malaysia. The Security...


  • Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Special Projects

    7 days ago


    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Fraud Investigator

    7 days ago


    Kuala Lumpur, Malaysia lalamove Full time

    The Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove productivity and quality assurance which will be evaluated along with the overall contribution to the development of the department. **What you will do**: - Take appropriate action to identify and help minimize the risk...

  • Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Cognizant Full time

    Cognizant Kuala Lumpur, MalaysiaPosted 19 hours ago Permanent Competitive - Manager **Corporate Ethics & Investigations Manager** The Corporate Investigations Manager will lead, plan, organize and conduct a variety of sensitive investigations involving corporate policy violations. This role also provides global support to an array of internal stakeholders...

  • Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Corporate Ethics & Investigations Manager** The Corporate Investigations Manager will lead, plan, organize and conduct a variety of sensitive investigations involving corporate policy violations. This role also provides global support to an array of internal stakeholders to include Ethics & Compliance, Internal Audit, Legal, Finance, Human Resources, and...

  • Assistant Manager

    4 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** HSBC have an operations hub in Kuala Lumpur & Bangalore within the Global Service Centre. positions lie within the Cross-Asset Confirmation/Settlement/Investigation Service in Market Securities Services Operations. The roles would be involving BAU process handling of all settlements and investigation activities for...

  • Assistant Manager

    4 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** HSBC have an operations hub in Kuala Lumpur & Bangalore within the Global Service Centre. positions lie within the Cross-Asset Confirmation/Settlement/Investigation Service in Market Securities Services Operations. The roles would be involving BAU process handling of all settlements and investigation activities for...

  • Manager Operations

    4 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?*** - The role holder will be part of the Equities business franchise under Market Securities Services Operations (MSSO) umbrella. The business covers products in the Equity Derivative and Prime Finance areas. The scope of the Prime Finance team in KL comprises middle office operations and includes the following activities: -...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** - If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within our Equities Stock Lending Operations specialising in Collateral under the Market & Securities Services Operation umbrella. The job holder is responsible to...


  • Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Responsibilities: - Manage escalation case from first level customer service team - Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction. - Resolve the complaint/dispute with the customer amicably - To ensure that the service provided is consistent and meets both external and internal requirements, adhering to...


  • Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Responsibilities: - Manage escalation case from first level customer service team - Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction. - Resolve the complaint/dispute with the customer amicably - To ensure that the service provided is consistent and meets both external and internal requirements, adhering to...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - Proactive investigates using available internal and external resources, tools and relational databases to identify and action on the variety of potentially fraudulent activity on our service. - Reviews and analyses complex situations, suspicious trends, measures impact of those trends in order to find solutions of mitigating and...

  • Research Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Centre of Excellence for Research in AIDS Full time

    **Essential duties**: 1. Manages and supervises research team members (Research Assistants and Research Associates) to ensure effective and successful day-to-day research operations. 2. Ensures successful execution of research studies and adherence to established study protocols and study timelines. 3. Ensures study protocols are reviewed and approved by...