Fraud Investigator
2 days ago
**Primary Objective**
- To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.
**KEY RESPONSIBILITIES**
1. Strategy and Planning:
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely
- Preparation / review fraud investigation documentation
- Attending to PayNet daily / monthly reporting requirement
- Identify fraudulent transactions and cancel them from further processing.
- Perform recovery of funds for RHB and OFI victims.
- Attend to OFS documentation review and remediation activity.
- Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc).
- Execute investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) under Group Retail Credit, fraud incidents.
- Raise Suspicious Activity Report (SAR) for tampered document receive
- Update of profiles with adverse / negative findings into Instinct Fraud Alert.
- Compile documentation as evidence for confirm fraud cases.
- Prepare of daily / monthly reports for management viewing.
- Maintain a close working relationship and networking with industry members to keep abreast of development in the risk & fraud industry.
- Involved in ORM Tools reporting within TAT (KRI, KCT, LDC related).
- Prepare Qualitative Measurement reporting for BSCO action.
- Share investigation findings to GRC for further action.
- Any other task assigned by Supervisors, Circle Lead and CoE
**Job Requirement**
- Degree in Compliance field / Risk Management / Business Administration
- Professional Accreditation:
I) Chartered Banker (preferred)
II) Certification in Regulatory Compliance (preferred)
III) Certified Fraud Examiner (preferred)
- 3 years' experience in banking operation, leadership management and internet banking compliance fields respectively.
- 3 years' experience in self-service banking cybercrime investigation process.
-
Fraud Investigator
1 week ago
Kuala Lumpur, Malaysia Asia Recruit Recruitment Agency Sdn Bhd Full time**Responsibilities**: - Acts as the first-line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. - Review and investigate user reported issues on various fraud related claims. - Perform...
-
Fraud Investigator
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia RHB Bank Berhad Full timePrimary Objective To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.KEY RESPONSIBILITIESStrategy and Planning: Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and...
-
Fraud Investigator
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Asia Recruit Recruitment Agency Sdn Bhd Full timeResponsibilities: Acts as the firstline of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits. Review and investigate user reported issues on various fraud related claims. Perform front end check...
-
Anti-fraud Investigator
2 weeks ago
Kuala Lumpur, Malaysia OCBC Bank Full time**Anti-Fraud Investigator** **-** **(**240000US**)** In the current digital landscape where the Bank and our customers are increasingly targeted by cybercriminals, investigators must possess a strong understanding of cybersecurity and digital forensics to effectively address cybercrimes, respond to incidents and ensure compliance with regulatory...
-
Investigation Analyst
3 weeks ago
Kuala Lumpur, Malaysia Tentacle Sso Sdn Bhd Full time**Position**:Investigation Analyst **Location**: Kuala Lumpur, Malaysia **Experience**: 6+ Years **Budget**:RM 6,500/Month **Eligible**:Only Malaysian Citizens APJ Investigation analyst **Description** The Fraud Prevention & Investigation team is part of Global Brand Security within HP Legal. Our mission is to protect the HP Brand by proactively...
-
L3 Fraud Investigator, Sg Marketplace
2 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
L3 Fraud Investigator, Sg Marketplace
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Fraud Investigator
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia lalamove Full timeThe Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove productivity and quality assurance which will be evaluated along with the overall contribution to the development of the department.What you will do: Take appropriate action to identify and help minimize the risk posed by...
-
Fraud Investigator
2 months ago
Kuala Lumpur, Malaysia lalamove Full timeThe Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove productivity and quality assurance which will be evaluated along with the overall contribution to the development of the department. **What you will do**: - Take appropriate action to identify and help minimize the risk...
-
Fraud & Loss Ops Investigation Specialist
3 weeks ago
Kuala Lumpur, Malaysia ByteDance Full timeFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...
-
Fraud & Loss Ops Investigation Specialist
3 weeks ago
Kuala Lumpur, Malaysia ByteDance Full timeFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...
-
Fraud & Loss Ops Investigation Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ByteDance Full timeFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.Why Join UsAt...
-
Investigator
3 weeks ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...
-
Investigation Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Sso Sdn Bhd Full timePosition:Investigation AnalystLocation: Kuala Lumpur, MalaysiaExperience: 6+ YearsBudget:RM 6,500/MonthEligible:Only Malaysian CitizensAPJ Investigation analystDescriptionThe Fraud Prevention & Investigation team is part of Global Brand Security within HP Legal.Our mission is to protect the HP Brand by proactively identifying, investigating, and preventing...
-
Fraud & Loss Ops Investigation Specialist (Thai
3 weeks ago
Kuala Lumpur, Malaysia ByteDance Full timeFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...
-
Kuala Lumpur, Malaysia ByteDance Full timeFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...
-
Kuala Lumpur, Malaysia ByteDance Full timeFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...
-
Marketplace Fraud
4 weeks ago
Kuala Lumpur, Malaysia Elabram System Full timeJob Description: **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on...
-
Marketplace Fraud
3 weeks ago
Kuala Lumpur, Malaysia Elabram Systems SDN BHD Full time**Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...
-
Marketplace Fraud
3 months ago
Kuala Lumpur, Malaysia Elabram Full timeJob Description Escalation & Appeals Acts as the first line of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits. Buyer Review Review & investigate user reported issues on various fraud...