Fraud Investigator

6 months ago

Kuala Lumpur, Malaysia RHB Bank Berhad Full time

**Primary Objective**
- To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.

**KEY RESPONSIBILITIES**

1. Strategy and Planning:

- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely
- Preparation / review fraud investigation documentation
- Attending to PayNet daily / monthly reporting requirement
- Identify fraudulent transactions and cancel them from further processing.
- Perform recovery of funds for RHB and OFI victims.
- Attend to OFS documentation review and remediation activity.
- Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc).
- Execute investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) under Group Retail Credit, fraud incidents.
- Raise Suspicious Activity Report (SAR) for tampered document receive
- Update of profiles with adverse / negative findings into Instinct Fraud Alert.
- Compile documentation as evidence for confirm fraud cases.
- Prepare of daily / monthly reports for management viewing.
- Maintain a close working relationship and networking with industry members to keep abreast of development in the risk & fraud industry.
- Involved in ORM Tools reporting within TAT (KRI, KCT, LDC related).
- Prepare Qualitative Measurement reporting for BSCO action.
- Share investigation findings to GRC for further action.
- Any other task assigned by Supervisors, Circle Lead and CoE

**Job Requirement**
- Degree in Compliance field / Risk Management / Business Administration
- Professional Accreditation:
I) Chartered Banker (preferred)
II) Certification in Regulatory Compliance (preferred)
III) Certified Fraud Examiner (preferred)
- 3 years' experience in banking operation, leadership management and internet banking compliance fields respectively.
- 3 years' experience in self-service banking cybercrime investigation process.

  • Fraud Investigator

    6 months ago

    Kuala Lumpur, Malaysia Asia Recruit Recruitment Agency Sdn Bhd Full time

    **Responsibilities**: - Acts as the first-line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. - Review and investigate user reported issues on various fraud related claims. - Perform...

  • Investigation Analyst

    7 months ago

    Kuala Lumpur, Malaysia Tentacle Sso Sdn Bhd Full time

    **Position**:Investigation Analyst **Location**: Kuala Lumpur, Malaysia **Experience**: 6+ Years **Budget**:RM 6,500/Month **Eligible**:Only Malaysian Citizens APJ Investigation analyst **Description** The Fraud Prevention & Investigation team is part of Global Brand Security within HP Legal. Our mission is to protect the HP Brand by proactively...

  • Manager, Fraud Investigation

    5 days ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Job Purpose Summary: - Ensure Fraud risks are adequately identified, assessed, monitored and controlled in conjunction with the Business and other control functions - Cultivate Compliance culture in Fraud Unit, placing high priority on effective risk management and adherence to...

  • L3 Fraud Investigator, Sg Marketplace

    8 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Investigator

    7 months ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Investigator

    1 week ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Identity Theft Fraud Investigation Specialist

    3 days ago

    Kuala Lumpur, Malaysia Amex Group Full time

    **Job Description**: **You Lead the Way. We've Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues...

  • Fraud & Loss Ops Investigation Specialist (Tagalog

    7 months ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Fraud & Loss Ops Investigation Specialist (Bahasa

    7 months ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Audit Investigator

    4 days ago

    Kuala Lumpur, Malaysia Oversea-chinese Banking Corporation Limited Full time

    Job Description: - Plan and conduct investigation on fraud cases and whistle-blowing complaints. - Work in conjunction with the respective business units to identify and improve their internal controls in the course of investigation to prevent fraudulent activities. - Assist in the preparation of investigation or special review reports. - Perform audits and...

  • Marketplace Fraud

    7 months ago

    Kuala Lumpur, Malaysia Elabram System Full time

    Job Description: **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on...

  • Marketplace Fraud

    7 months ago

    Kuala Lumpur, Malaysia Elabram Systems SDN BHD Full time

    **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...

  • Marketplace Fraud

    9 months ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Escalation & Appeals Acts as the first line of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits. Buyer Review Review & investigate user reported issues on various fraud...

  • Investigator

    7 months ago

    Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    As an investigator within our Group Investigation and Forensic Services, you will play a critical role in uncovering and resolving complex cases and special assignments. Reporting directly to the Head of Group Investigation and Forensic Services, you will be responsible for planning, executing and documenting investigations with precision and thoroughness....

  • Am, Claims Investigator

    7 months ago

    Kuala Lumpur, Malaysia Allianz Full time

    AM, Claims Investigator **Summary** The Claims Investigator is responsible for all aspects of the investigation process to include creation of investigation plans, identification and assignment of relevant enquiries and reporting on findings. The investigator will provide assistance to the claims examiner in progress the claim and will leverage knowledge...

  • Marketplace Fraud

    7 months ago

    Kuala Lumpur, Malaysia Elabram Systems Full time

    **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...

  • Investigator

    7 months ago

    Kuala Lumpur, Malaysia TCIE Full time

    As an investigator within our Group Investigation and Forensic Services, you will play a critical role in uncovering and resolving complex cases and special assignments. Reporting directly to the Head of Group Investigation and Forensic Services, you will be responsible for planning, executing and documenting investigations with precision and thoroughness....

  • Investigator

    6 months ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    As an investigator within our Group Investigation and Forensic Services, you will play a critical role in uncovering and resolving complex cases and special assignments. Reporting directly to the Head of Group Investigation and Forensic Services, you will be responsible for planning, executing and documenting investigations with precision and thoroughness....

  • Fraud Intern- Operations

    7 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelInternship- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Fraud Risk Business Analyst

    7 months ago

    Kuala Lumpur, Malaysia G2G Full time

    **Job Scope** **Responsibilities** - Fraud Risk Assessment: Conduct comprehensive assessments of fraud risks across various business units, products, and processes. Identify vulnerabilities, analyze patterns, and evaluate potential impacts on the organization’s financial health. - Fraud Detection and Monitoring: Utilize advanced data analysis techniques...