Fraud & Loss Ops Investigation Specialist (Tagalog

6 months ago

Kuala Lumpur, Malaysia ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Description
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

As a Fraud & Loss Ops Investigation Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points.

**Responsibilities**:

- Conduct ongoing fraud alert reviews to identify fraudulent e-commerce transactions using our internal platforms/systems for our consumer and business segments globally.
- Investigate and provide review decisions for fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Respond to requests from internal employees, and collate necessary information for their enquiries.
- Proactively identify new fraud patterns, fraudulent users on our platform and points of compromise for reporting to the Team Lead for remediation measures.
- Providing investigation insights to customer facing teams, and support de-escalation of customer feedback
- Manage seller/creator enquiries escalated by account managers/tier 2 team.
- Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to conduct investigation, follow-up and make sure close-loop to all escalations.
- Respond to internal and external customer escalations in a timely manner, proficiently and professionally while meeting specific quality expectations.
- Perform other ad-hoc tasks related to fraud operations.
- Requires a minimum of 2 years' experience in a e-commerce fraud environment.

OR Minimum of 2 years customer service experience. Experience in investigation related to fraud, abuse, or cybercrime is a plus.
- Support business in shifts by following the local labor laws.
- Detail-oriented and analytical, with an ability to provide documentation based on given guidelines and templates.
- Strong ability to gather information from various sources to substantiate investigation hypotheses.
- Work well under pressure, able to de-escalate issues and can handle escalations/enquiries based on established priority level.
- Eager to learn, initiative taker and problem-solver.
- Proactive and continuous improvement attitude.
- High problem solving and priority skills.
- Meticulous and organized.
- Good temper to handle disputes and emergencies.
- Must be a result-oriented person.
- Works comfortably with Microsoft Word and Excel.
- Good written and verbal communication skills in English and Tagalog to facilitate cross-border collaboration with internal stakeholders and operational support to local Filipino customers, sellers and creators on TikTok Shop.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Fraud & Loss Ops Investigation Specialist

    6 months ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Fraud & Loss Ops Investigation Specialist

    6 months ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Fraud & Loss Ops Investigation Specialist (Thai

    6 months ago

    Kuala Lumpur, Malaysia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Specialist, Fraud Risk Ops

    6 months ago

    Kuala Lumpur, Malaysia Centauri Services And Technology Sdn. Bhd. Full time

    **About the Team**: This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while...

  • Mys Ctsm Kl Fraud Ops Analyst

    6 months ago

    Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...

  • Fraud Investigator

    6 months ago

    Kuala Lumpur, Malaysia RHB Bank Berhad Full time

    **Primary Objective** - To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline. **KEY RESPONSIBILITIES** 1. Strategy and Planning: - Observe customer transactions to identify fraudulent activity such as account take over, friendly...

  • Fraud Investigator

    6 months ago

    Kuala Lumpur, Malaysia Asia Recruit Recruitment Agency Sdn Bhd Full time

    **Responsibilities**: - Acts as the first-line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. - Review and investigate user reported issues on various fraud related claims. - Perform...

  • Fraud Analyst

    6 months ago

    Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • L3 Fraud Investigator, Sg Marketplace

    7 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Fraud Analyst

    6 months ago

    Kuala Lumpur, Malaysia Citi Full time

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...

  • Marketplace Fraud

    6 months ago

    Kuala Lumpur, Malaysia Elabram Systems SDN BHD Full time

    **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...

  • Investigation Specialist

    6 months ago

    Kuala Lumpur, Malaysia Dawli Full time

    Investigation Specialist Background **Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a...

  • Investigation Analyst

    6 months ago

    Kuala Lumpur, Malaysia Tentacle Sso Sdn Bhd Full time

    **Position**:Investigation Analyst **Location**: Kuala Lumpur, Malaysia **Experience**: 6+ Years **Budget**:RM 6,500/Month **Eligible**:Only Malaysian Citizens APJ Investigation analyst **Description** The Fraud Prevention & Investigation team is part of Global Brand Security within HP Legal. Our mission is to protect the HP Brand by proactively...

  • Marketplace Fraud

    6 months ago

    Kuala Lumpur, Malaysia Elabram System Full time

    Job Description: **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on...

  • Marketplace Fraud

    8 months ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Escalation & Appeals Acts as the first line of response against reported/escalated fraud & scam cases. Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. Manage cases while balancing between customer's needs and the company's benefits. Buyer Review Review & investigate user reported issues on various fraud...

  • Risk Operation Specialist

    6 months ago

    Kuala Lumpur, Malaysia Hydron Holdings Full time

    **Job Scope** G2G is a world-leading digital marketplace, founded by serious technopreneurs. We currently have offices in Malaysia, Singapore, and Indonesia-with ongoing expansions into Thailand, Vietnam, US, and UAE. With the spirit of being "designed by gamers, for gamers", G2G was incorporated in 2013 and incepted in 2016. Since then, our platform has...

  • Marketplace Fraud

    6 months ago

    Kuala Lumpur, Malaysia Elabram Systems Full time

    **Escalation & Appeals** - Acts as the first line of response against reported/escalated fraud & scam cases. - Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review. - Manage cases while balancing between customer's needs and the company's benefits. **Buyer Review** - Review & investigate user reported issues on various fraud related...

  • Fraud Analyst

    6 months ago

    Kuala Lumpur, Malaysia Collabera Full time

    **Qualifications**: **Working hrs - Rotational Shift (7am-4pm, 9am-6pm, 11am-8pm, 1pm-10pm) including Weekends and Public holidays** - Strong analytical and problem solving skills - Excellent organization skills - ability to multi-task and prioritize work - Ability to work effectively across portfolio risk policy teams and functional areas teams - Willing to...

  • Officer, Fraud Ops Intermediate Analyst 2

    6 months ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Cx Specialist Tagalog Speaker

    7 months ago

    Kuala Lumpur, Malaysia EVA Global Full time

    **EVA Global is hiring a Tagalog Speaker** **Customer Service Specialist.** EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With our API-first...