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Assistant Operations Manager

1 month ago

Sepang, Malaysia Host Malaysia Sdn Bhd Full time

Duties include being responsible for assisting the operations manager in the entire running of the business, including the coordination, and overseeing of the different areas at a store level. Works with other team members (including Head Chef, Sous Chef etc.) in the performance of duties as set out below:

- Able to perform & delegate all key duties of other positions.
- On call for any emergencies and any unexpected store or staffing requirements
- Identify through spot audits accurate cash handling and banking.
- Perform random cash audits daily (minimum 3 per day) weekly RCA sheets to be submitted to finance by no later than every Monday, weekly.
- Weekly reports to be submitted no later than Sunday for the week happenings.
- Involvement in recruiting, induction, training & exits of all level staffing.
- Report all maintenance and /or SBU issues to management or Airport Management.
- Investigate, explain & report on any discrepancies to Finance via operations.
- Monitors COG’s expenditures through the development and use of effective par levels, stock management and liaise with purchasing manager.
- In store COE control through effective check on scheduling vs actual labor usage.
- Ensure E-learning is completed and cash handling certificate saved.
- Visual merchandising cabinets maintained to a high level including freshness of product, cake tags and product
- Maintain stock control through recording & monitoring wastage, accurate monthly stock takes, effective ordering/receiving and storage procedures.
- Enforce daily and weekly systems and procedures to ensure a high level of presentation, hygiene, service, product quality and security.
- Effectively discipline and praise staff as required.
- Perform administrative duties in conjunction with the appropriate management sectors (i.e. recording of food safety requirements, following up recipe mis-alignments)
- Ensure all menu items are available throughout the entire trading day, source appropriate action if unavailable including marketing assistance where required.
- Ensure the cleanliness of the store is in alignment with Food Safety and company standards.
- Ensure all key products are displayed and staff are informed, spot quiz staff of any current deals.
- Involvement in menu development/engineering and new product implementation in units with final presentation/approval by OM
- Spot check staff’s knowledge of airline deals or any other marketing initiatives, if noncompliance liaise with marketing for operations run training
- Complete regular risk assessments of units and co-ordinate with OM to resolve issues in a timely manner.
- Complete and maintain digitalized incident reports for airport locations with appropriate follow up action, involving OM based on company liability/risk
- Run the operations meetings in the specific location required, including follow up actions with departmental heads.
- Co-ordinate and control the MEP department.
- Track, motivate and develop SM’s including the digitalization of appraisals into the Success Factor system.
- Authority to sign HR related documentation; missed punches, annual leave of SM’s, unpaid leave and PH accruals.
- Track, monitor and improve store scheduling including the approval of SM’s weekly working week.
- Compliance and active involvement including follow up actions based on internal/external audits by third parties.
- Build relationship and liaise with airport management team to manage all official requirements of Airport.
- Setup and be involved in pre-opening activities include planning and execution with Brands, contractors, and airport management.
- Support and manage reinstatement of stores when needed.
- Monitor, track and resolve all equipment repairs and servicing issues.
- To conduct monthly store operational audits.

Pay: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Application Deadline: 10/10/2023

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