Service Advisor

3 days ago


USJ, Malaysia myTukar Sdn Bhd Full time

**Roles & Responsibilities**
- Developing business management goals and objectives to increase revenue and profit margin.
- Maintain daily sales and production records as set by management.
- Identify new markets, assist, and support the development of new sources of revenue.
- Assist to maintain effective key customers relations and loyalty program.
- Advises customers about necessary service for routine maintenance.
- Prepares a repair order showing time, cost, and labour estimates for service.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Provides a complete and accurate written cost estimate for labour and parts.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Any others task as assigned by management.

**Job Requirements**:

- At least 1 years’ experience from of automotive business, specifically in **Body & Paint business.**:

- Knowledge in Body & Paint, Strong Customer Service mindset.
- Excellent Communication Skills.
- Ability to work under pressure and meet strict deadlines.
- Willing to travel
- Possess excellent verbal and written communication skills.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Did you have experience in Service Advisor?

**Education**:

- Malaysian Special Skills Certificate (required)

License/Certification:

- D License (required)


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