Cafe/area Supervisor

3 weeks ago

Sibu, Malaysia Well Done Group Full time

. Manages day to day business of the sales
- Build customer relationships.
- Exerting good leadership skill.
- Identify and address problems and opportunities for the company.
- Oversees on stock take reports and other relevant report
- Assist in process Sales transaction, collect payments, handle cash or credit transactions with customers.
- Count money in cash drawers at before operations start and by end of the day to ensure that amounts are correct and that there is adequate change.
- Maintain a clean and tidy checkout area, ensure cleaning must be done immediately after the customer leaves.
- Provide excellent customer service to ensure satisfaction.
- Daily reconcile cash & credit card transaction with cashier, ensure it accurate and get verification by Operations manager (if any) and then drop the cash into safety box before you left your work place.
- Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.
- Works with management to determine values and mission, and plan for short and long-term goals.
- Manage staff schedules.
- Train new and current employees on proper customer service practices
- Respond efficiently and accurately to customer complaints.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure compliance with hygiene, sanitation and safety regulations.
- Manage restaurant’s good image and suggest ways to improve it.
- Manage operational costs and identify measures to cut waste.
- To have operator mindset and to work closely to achieve company's set target.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Yearly bonus

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