![J&T Express (Malaysia) Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
3 weeks ago
**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Deliver excellent customer service and handle incoming customer calls regarding company service questions and general concerns.
- Resolve customer's enquiries effectively and efficiently to meet customer's expectation.
- Ensure customer satisfaction and provide professional customer support.
- Handling company CRM Systems.
- Complete other tasks assigned by the HOD.
**Requirements**:
- Required skill(s): Microsoft Excel
- Required language: High proficiency in English, Mandarin.
- Fresh graduate is welcomed to apply.
- Excellent problem-solving techniques.
- Possess own transport
- Able to work independently, have strong interpersonal, organizational and communication
- Applicants must be willing to work in Kampar, Perak.
**Salary**: RM1,500.00 - RM2,300.00 per month
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Kampar: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- Bahasa (preferred)
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