Customer Service
5 months ago
2.Handle company CRM systems.
3.Handle problematic parcels during operation.
4.Compile the documentation of CRM and problematic parcels.
5.Data monitoring.
6.Responsible in compiling & preparing daily, weekly, monthly reports.
7.Develop quality control standards and company processes, setting up SOP and KPI to track and measure improvement in operations.
8.Perform checking to identify operational issues and continuously find ways to streamline operations and take corrective actions.
9.Recommend improvement measures to the operation process to ensure quality control standards are met.
10.Participate in the implementation of various quality improvement plan.
11.Maintain a positive, empathetic and professional attitude toward customers at all times.
12.Deliver excellent customer service and handle incoming customer messages regarding company service questions and general concerns.
13.Resolve customer's enquiries effectively and efficiently to meet customer's expectation.
14.Ensure customer satisfaction and provide professional customer support.
15.Any ad-hoc task which is required by the management.
Job Requirement
2.Fresh graduates are encouraged to apply.
3.Required language(s): High proficiency in Mandarin, English, Bahasa.
4.Willing to work in rotation shift including night shift.
5.Preferably male.
6.Willing to work extended hours when required and willing to travel to outstation if necessary.
6.Applicants must be willing to work in Kampar.
Skill Set Required
1.Excellent verbal and written communication skills.
2.Proficient in Microsoft Office (Excel, Word, Power Point).
**Job Type**: Permanent
**Salary**: From RM1,800.00 per month
**Education**:
- Diploma/Advanced Diploma (preferred)
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