Customer Service Executive

5 months ago


Nibong Tebal, Malaysia FENGSHI METAL TECHNOLOGY MALAYSIA SDN BHD Full time

2.**Providing product or service information**: They provide customers with accurate and detailed information about the products or services offered by the organization.

3.**Resolving customer issues**: They work to resolve customer issues and complaints in a timely and efficient manner, providing solutions to problems and answering questions.

4.**Escalating complex issues**: If a customer issue cannot be resolved by the representative, they escalate the issue to a higher level of support or management.

5.**Maintaining customer records**: They maintain accurate and up-to-date records of customer interactions and transactions, including customer feedback and complaints.

**6.Identifying opportunities for improvement**: They analyze customer feedback and identify opportunities for improvement in products or services, as well as in customer support and service processes.

7**.Collaborating with other departments**: They work closely with other departments, such as sales, marketing, and product development, to ensure that customer needs are met and issues are resolved.

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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