Supervisor, Assistant Supervisor

6 months ago


Puchong, Malaysia Secret Recipe Cake & Cafe Full time

Responsibilities
- The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
- Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently. Consult the AM when assistance is required.
- Paying serious attention to customer service by making sure all customers are satisfied with our service. Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently
- Responsible for table visitation to check on customers’ satisfaction in a very personalized and professional manner consistently
- Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive. Responsible for making sure all complaints and feedback are reported to CM or AM in charge immediately for further action.
- Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups
- Be responsible and provide on job training and monitoring to all new and existing staff consistently during the absent of manager
- Responsible for scheduling and staffing in the absent of manager. Be responsible for staff welfare in the absent of manager

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Evening shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

Ability to Relocate:

- Puchong: Relocate before starting work (required)


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