Associate Iii

3 weeks ago

Bayan Lepas, Malaysia UST Global Full time

Role Proficiency:
Drive the implementations per plan to ensure quality and on time delivery. Works under mínimal supervision from the Implementation Leads.

Outcomes:

- Coordinate and manage various implementation plan components
- Develop and modify code; test programs for configuration integration conversion and migrations
- Assist with answering routine customer questions on product implementations; resolving issues
- Provide important client feedback during software planning sessions guiding direction of future product development
- Provide post
- implementation support during the transition from implementation to maintenance

Measures of Outcomes:

- Adherence to implementation process and standards
- Adherence to implementation schedule and timelines
- Personal achievement of quarterly/yearly objectives (OKR Assignments)
- Product Implementation within budget and on time
- Zero major incidents (like blocker bugs or data-loss) reported by the client
- Error free hassle free implementation experience for the users
- Compliance to industry domain standards and guidelines
- Number of reused components

Outputs Expected:
Product Delivery:

- Clear understanding of client requirement s; conveying requirements to the development team
- Provide support to clear grievances at the initial stages
- Develop reusable components
- Participate in deployment activities like reviewing all deliverables as per the delivery checklist
preparing and reviewing deployment document and mock testing all deliverables
- Follow product standards
quality assurance norms and guidelines
- Provide input for estimation and impact analysis within area of responsibility. Accurate reporting of time
effort and status

Skill Examples:

- Product development experience
- A team player with a strong professional work ethic and great collaboration skills. Has a passion for delivering exceptional customer service a talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed.
- Ability to identify and resolve obstacles a creative problem solver.
- Solid communication and documentation skills.
- Reliable with good time management skills
- Excellent problem-solving skills
- Experience in product deployment with exceptional skills towards resolution
- Uses Technical Standards Documentation & Templates knowledge to understand and interpret the documents provided. Follows tools and processes that can track compliance to defined technical standards at the product level
- Uses Knowledge Management Tools & Techniques experience to participate in the knowledge management process (such as Product specific KT). Consume and contribute to the knowledge management repository

Knowledge Examples:

- Knowledge of Configuration/Build/Deploy processes and tools
- Thorough knowledge of the implementation process
- Has DevOps skills and understanding of CI/CD tools
- Knowledge regarding containerization and deployments
- Familiarity with Cloud providers (AWS Azure Google etc.) and their tool sets
- Understanding of Technology systems
- Defect Management: Demonstrates operational experience in defect management process and tools
- Software Development Process Tools & Techniques: Demonstrates working knowledge of SDLC process (e.g. Waterfall Agile XP) programming principles and best practices (refactoring code code package etc.)
- Configuration Management: Demonstrates functional knowledge of configuration items configuration management tools and processes
- Strong record of academic achievements with a clear demonstration of leadership in work academic and/or extracurricular settings.

Additional Comments:

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