Collection (Assistant Manager)

2 weeks ago


Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _**

**_Do you want an open, supportive, and caring working environment?_**

**_ Do you view your development needs seriously as we do?_**

**_ If YES, then take your career to the #NextLevel with BASF _**

**Objectives of the Position**
- Organization of own service delivery unit, team's work planning, backup arrangement to ensure service are delivered in accordance with established processes and work procedures
- Guide and develop team's knowledge to meet expected service standards through structured job training
- Lead issue resolutions and act as advisory of own service delivery topic together with local business partners, global counterparts, internal and external stakeholders
- Act as the escalation point in daily operational issues/queries within own's unit. Escalate as and when issues required extra and special attention
- Identify area for process optimization and harmonization of own profile assigned and aligned with other Assistant Managers
- Ensure team’s operational processes and procedures in full compliance with BASF requirements, internal control requirement, local legal and statutory requirements
- Support Manager in employee development and talent identification

**Main Tasks**

Functional Tasks (including but not limited to):

- Team management (consult team members on tasks assigned; Jour Fixes, portfolio assignment and ensure back-up schedule)
- Daily business performance (including jumping tasks when regular back-up plan does not work)
- Ensure service delivery meet targets defined in service level agreement and KPIs for process efficiency, effectiveness and quality control
- Knowledge Facilitator (ensure comprehensive knowledge transfer, buddy system, functional trainings, collaborate with Knowledge Coordinator)
- Managing escalation for business partners
- Provide technical, process and systems support to the team by monitoring the processes, and ensuring quality in terms of accuracy, completeness and timeliness daily

Planning and Controlling:

- Support to manage costs within budgeted expenditures and guidelines

Project:

- Allocate resources and responsibilities for projects in the team to deliver project milestone
- Regular catch-up for update and input on project development and issues

Compliance:

- Participate in any compliance audits and respond to audit queries (for both internal and external)
- Ensure all work documentation and work processes are updated and met with Internal Control (IQA), Corporate Audit (COA) and Finance Reporting Compliance (FRC) audit

Quality and Continuous Improvement:

- Identify, recommend and implement continuous improvement opportunities in quality and efficiency to support smooth implementation
- Prepare and review training materials and conduct functional trainings when required
- Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby ensuring quality is maintained through any staff transition
- Assist to coordinate, monitor and compile Key Performance Indicators (KPI) to improve productivity within own team and conduct relevant benchmarking exercise accordingly

Leadership, Cooperation & Supervision:

- Provide professional guidance, coaching and support to the team members within own team
- Delegates work and assign tasks to others in the team
- Supports Manager in day-to-day supervisory tasks of the team

Others:

- Support Business Continuity Plan (BCP) through resource planning, backup and communication
- Any other tasks due to Service Hub KL management strategy and/ or changing business environment may require to be performed

**Requirements**:
Education
- Professional qualification in Finance (e.g., ACCA, CPA, etc.) or Bachelor’s Degree or Diploma in Finance/ Accounting or related disciplines

Working Experience & Skills
- More than 5 years’ experience in Finance and Accounting including 1 - 2 years of experience in supervising a team
- Strong interpersonal skills to communicate to service recipients
- Excellent time management, good organization skills and multi-tasking skills
- Ability to work independently with mínimal supervision, and to excel under pressure for meeting any tight deadlines
- Self-motivated, hardworking, and with leadership and management skills

Technical & Professional Knowledge
- Knowledge of MS Office Applications, especially MS Word, Excel and Power Point
- Knowledge of SAP Systems
- Proficiency in English and other languages required
- Proficient knowledge and understanding on related processes
- Knowledge in programing or scripting are an added advantage but not mandatory

**BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and


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