Product Specialist
7 days ago
Company Description
Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.
**Job Description**:
- Ensure familiarity with new releases of your products as they become available
- Provide regular training and technical support to Food & Beverage Systems implementation and support team members to ensure they are able to effectively implement the product and support customers
- Provide training and pre-sales support to the local sales team
- Develop and adhere to the latest training and installation standards and procedures for your products
- Assist in configuring and installing the Infrasys Cloud POS product suite for selected strategic projects
- Undertake testing of all new Infrasys Cloud POS functionality
- Undertake testing and assisting implementation of Infrasys Cloud POS technical components
- Build Infrasys Cloud POS test environments transaction servers, clients and SmartStation
- Undertake testing and implement low to middleware console customisation requests
- Assist the Support team in attending to challenging cases involving your products in order to ensure service level requirements are exceeded
- Liaise with Projects and Sales teams for low to mid-level customer environment requests
- Assist in project specific documentation
- Liaise with the Local Office on client requests for enhancements and development
- Maintain updated user manuals, install manuals, and support guides, ensure this information is accessible by all team members
**Qualifications**:
- Take calls after hours to help handle client emergencies
- Willing to work overtime and holidays as requested
- Able to travel and be away from home for extended periods of time
- Currently hold a valid passport and driving license
- Willing to work with a wide variety of cultures
- Adhere to company standards, policy and procedure
**Knowledge, Skills & Abilities**
- Essential:_
- Minimum two years’ experience installing/configuring/training the Infrasys Cloud POS
- Degree in a technical, hospitality, business or marketing field or equivalent working experience
- Experienced in the area of theoretical/conceptual training
- Knowledge of manual front office management procedures
- Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
- High level of competency with English language
- Desirable:_
- Previous experience with alternative automated POS systems
- Previous experience supporting, installing and training hospitality software products
- Familiarity with Operating Systems (Windows 2012, 2016 and VM Ware)
- Basic Working knowledge of Networks, PC’s and troubleshooting installation issues
- Professional Skills:_
- Analytical problem-solving skills
- Project management skills
- Presentation skills
- Superior communication skills, written and verbal
- Strong management and interpersonal skills with the ability to earn respect from both internal and external customer project teams
- Time management skills
- Ability to work independently and manage multiple tasks simultaneously
- Abilities:_
- Ability and credibility to work effectively with both our internal and external customers at all levels of the organisation
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
- Use creative thinking, experiences and knowledge to create new ideas and think 'outside the square
- A self-starter with initiative, drive and strong desire to succeed
- Ability to work under pressure and to deadlines
- Flexibility with people and time
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