Client Success Manager Architect

2 weeks ago

Petaling Jaya, Malaysia IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

To be successful in this role you:

- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
- Deeply understand customer business and technology needs; become the face of IBM to the customer
- Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
- Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Have handled difficult customers or situations and can demonstrate resolutions
- Willingness to take initiative and tackle things on your own
- Ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment
**Required Experience**:

- Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM Middleware/Software/Cloud Services or equivalents
- Experience with enterprise software implementations
- Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
- Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously

**Preferred Experience**:

- 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
- Experience working with OpenShift or equivalent and Hybrid CLoud & AI Growth Offerings
- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

IBMReferred_AsiaPacific
APHotJobs
APOrange

**Required Technical and Professional Expertise**
As stated above.

**Preferred Technical and Professional Expertise**
As stated above.
**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender ident

  • Assistant Architect

    17 hours ago

    Petaling Jaya, Malaysia Tan Kwon Chong Architect Full time

    Assist Principal to prepare drawing, submission drawing, attend site meeting, deal with local authority Tan Kwon Chong Architect (TKCA) founded by Ar. Rien Tan in year 2020 as architectural consultancy practice located at Johor and Kuala Lumpur. The firm's extensive portfolio is composed of award winning design that include private residences, tropical...

  • Customer Success Manager Architect

    3 days ago

    Petaling Jaya, Malaysia IBM Full time

    Introduction A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals. Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their...

  • Client Success Manager

    17 hours ago

    Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    **Responsibilities for CLIENT SUCCESS MANAGER** - Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling. - Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer...

  • Client Success Manager

    6 days ago

    Petaling Jaya, Selangor, Malaysia HIVE MARKETING SDN BHD Full time

    We are seeking a highly motivated Client Success Manager - Digital to join our HIVE MARKETING SDN BHD team.The successful candidate will be responsible for managing and executing digital marketing strategies and campaigns for clients.Responsibilities include:Developing and maintaining strong relationships with assigned clients.Coordinating between internal...

  • Client Manager

    7 days ago

    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    7 days ago

    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    17 hours ago

    Petaling Jaya, Malaysia NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Assistant Architect

    2 days ago

    Petaling Jaya, Malaysia Garis Architects Sdn Bhd Full time

    1. Assisting Directors, Senior Architects / Project Architects to prepare presentation drawing to Clients 2. Assisting in preparation of preliminary conceptual sketches and design concept to determine the spatial relationship that best satisfy client ’s need 3. Assisting project architect in searching and documenting submission requirements to planning...

  • Architect

    6 days ago

    Petaling Jaya, Malaysia Domaine Architects Sdn Bhd Full time

    DOMAINE ARCHITECTS SDN BHD was formerly known as Masyerin M.N. Architect / MMN Design Sdn Bhd which was setup in 2004 with a view of creating a socially responsible yet innovative and creative architectural intent. DOMAINE ARCHITECTS SDN BHD is a design based, young and dynamic architectural firm working on various types of projects. Our portfolio includes...

  • Client Success Support

    7 days ago

    Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    **Responsibilities**: - Monitoring media and picked up client articles from all the media channel: newspapers, magazine, online and social media. - To ensure that all article/ clipping headlines are accurate in portal every morning so that client is able to retrieve correct headline from the portal. - Extract data from the system if there is headline...

  • Client Manager

    7 days ago

    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Solutions Architect

    7 days ago

    Petaling Jaya, Malaysia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Ms Client Partner

    4 days ago

    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Project Architect

    5 days ago

    Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full time

    **Overview**: We are an **ARCHITECTURAL** design practice in **PETALING JAYA** which focuses on delivering an optimum solution with cost-effective and efficient service to clients. We seek the following talented individuals for our team: **PROJECT ARCHITECTS** We are a multi-disciplinary architecture, planning & interior design practice looking for Design/...

  • Cloud Network Architect

    7 days ago

    Petaling Jaya, Selangor, Malaysia Seekers Technology Sdn. Bhd. Full time

    Job DescriptionWe are seeking a highly skilled Cloud Network Architect to join our team at Seekers Technology Sdn. Bhd.Company OverviewAt Seekers Technology, we are committed to delivering innovative technology solutions that drive business success. Our company is built on a foundation of expertise, innovation, and customer satisfaction.Job...

  • Network Architect

    6 days ago

    Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

    Position Title : Network Architect Reporting To : Senior Manager, Network Solutions Main Job Tasks and Responsibilities: 1. To provide pre-sales technical support for Network business primarily on Wide Area Network (WAN), Network & Application Performance Monitoring and Enterprise Network related solutions. 2. To study, analyze, integrate, architect...

  • Project Architect

    7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**URGENT!**_ **Overview**: We are an ARCHITECTURAL design practice in PETALING JAYA which focuses on delivering an optimum solution with cost-effective and efficient service to clients. We seek the following talented individuals for our team: PROJECT ARCHITECTS We are a multi-disciplinary architecture, planning & interior design practice looking for...

  • Solutions Architect

    17 hours ago

    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Manager, Customer Success

    2 weeks ago

    Petaling Jaya, Malaysia NielsenIQ Full time

    **Job Description**: NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized...

  • Principal Solution Architect

    17 hours ago

    Petaling, Malaysia ACI Worldwide Full time

    **Join the Team Making Possibilities Happen** - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _ As a **Principal Solution...