Customer Success Manager Architect

2 weeks ago

Petaling Jaya, Malaysia IBM Full time

Introduction

A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals.

Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their existing IBM products, whilst expanding their adoption of next-gen solutions from across IBM's wider portfolio.

Excellent onboarding training will set you up for positive impact and success, whilst ongoing development will continue to advance your career. Our sales environment is fast-paced and supportive. Always connected to a wider team, you'll be surrounded by other leaders and colleagues. People who are always willing to help and be helped as you scale your territory, with and through your team, as they compel clients to continually invest in IBM's people, products, and services.

Your Role and Responsibilities

Customer Success careers in IBM might be different to what you're used to. In addition to the people skills and business acumen often associated with this position, IBM CSMs are also Architects. People with a deep understanding of technical complexities. They can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. As such, they require growth-minded, radically candid leaders, who can lead and support them technically, commercially, and behaviourally.

As an experienced leader of technical, customer-facing talent, you'll help your teams showcase IBM's solutions. Providing direction for use-case identification, solution architecture design, and MVP builds you'll help your teams guide clients through their existing tech stack compatibilities, and changes needed to realise the full value of expanding and /or renewing their adoption of IBM's solutions.

Your primary responsibilities will include:

- Team Leadership and Development: Hire, nurture, and develop a team of exceptional client-facing technical talent.
- Solution Validation: Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
- Establishing Trusted Client Relationships: Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.
- CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.

Required Technical and Professional Expertise
- Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
- Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.
- Practical Skills in Technology Domains: Possess deep, practical, and applied skills in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security (with understanding across a broad selection, including their interconnectivities).

Preferred Technical and Professional Expertise
- Diverse Technology Solution Expertise: Experience working with a wide range of technology solutions, including Cloud, Data & AI, and more (training in IBM's products will be provided).
- Sales Experience in Software and Cloud: Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their pe

  • Customer Success Manager Architect

    2 weeks ago

    Subang Jaya, Selangor, Malaysia IBM Full time

    IntroductionA true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals.Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their...

  • Solution Architect

    3 weeks ago

    Petaling Jaya, Malaysia Hiredly X Full time

    Work closely with the sales team on proposals and pitches for business - Attend meetings with business development managers and acting as a technical expert - Put together business cases for sales teams to support their proposals - Help sales team to sell more and increase the company revenue by utilising your technical sales skills to convince prospect to...

  • Customer Success Manager

    2 weeks ago

    Petaling Jaya, Malaysia Secai Marche Sdn Bhd Full time

    **_Job Summary:_** Set up a customer success team for the company, and Manage the entire department is to responsible for ensuring customer satisfaction and expectations to achieve company sales goals. Working closely with internal teams to ensure the smooth and successful fulfillment of products and services by achieving sales targets and all KPIs with...

  • Graduate Architect

    4 weeks ago

    Petaling Jaya, Malaysia Garis Architects Sdn Bhd Full time

    1. Assisting Directors, Senior Architects / Project Architects to prepare presentation drawing to Clients 2. Assisting in preparation of preliminary conceptual sketches and design concept to determine the spatial relationship that best satisfy client ’s need 3. Assisting Project Architect in searching and documenting submission requirements to planning...

  • Customer Success Specialist

    3 weeks ago

    Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

  • Solutions Architect

    2 months ago

    Petaling Jaya, Malaysia Enfrasys Consulting Sdn Bhd Full time

    Responsible for architecting the solutions to the cloud infrastructure. - Act as a Subject Matter Expert to the organization’s cloud end-to-end architecture including networking, monitoring, governance, monitoring, BCDR, and management. - Work closely with Microsoft Cloud Solution Architect (CSA) in architecting solutions. - Provide technical design,...

  • Solutions Architect

    2 days ago

    Petaling Jaya, Malaysia Enfrasys Consulting Sdn Bhd Full time

    Responsible for architecting the solutions to the cloud infrastructure. - Act as a Subject Matter Expert to the organization’s cloud end-to-end architecture including networking, monitoring, governance, monitoring, BCDR, and management. - Work closely with Microsoft Cloud Solution Architect (CSA) in architecting solutions. - Provide technical design,...

  • Client Success Manager

    2 weeks ago

    Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    **Responsibilities for CLIENT SUCCESS MANAGER** - Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling. - Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer...

  • Network Architect

    3 weeks ago

    Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

    Position Title : Network Architect Reporting To : Senior Manager, Network Solutions Main Job Tasks and Responsibilities: 1. To provide pre-sales technical support for Network business primarily on Wide Area Network (WAN), Network & Application Performance Monitoring and Enterprise Network related solutions. 2. To study, analyze, integrate, architect...

  • Pre Sales Architect

    2 months ago

    Petaling Jaya, Malaysia ADI Group Asia Full time

    Provide pre-sales technical support to Workplace business primarily on Microsoft and end user computing devices and solutions, ie.:_Citrix VDI, Xendesktop, Xenapp, Storefront, Netscaler._ - Primarily supports Microsoft Enterprise solutions such as _AD, Exchange, O365, SCCM, Hyper-V and Citrix Solution such as Xendesktop, Xenapp, Netscaler_ etc. - Study,...

  • Customer Success Consultant

    1 week ago

    Petaling Jaya, Malaysia Sinergia Talents Sdn Bhd Full time

    **Job Overview**: As a Customer Success Consultant, you will be required to work during night shifts to cater to our North American customers. Your role will be to manage and grow client relationships, ensure customer satisfaction, and assist in the growth of the Seeksail business. **Key Responsibilities**: - Provide outstanding customer service to our...

  • Cross Technology Technical Architect

    7 days ago

    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Networking Technical Architect

    5 days ago

    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Pre-sales Architect

    7 days ago

    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Job Title**:Pre-Sales Architect - Cybersecurity **Location**: Petaling Jaya, Malaysia **Role & Responsibilities**: - To provide pre-sales technical support for Cybersecurity business primarily on cloud, network security, endpoints security related solutions - To support security product/solution included firewall, IPS, APT, SIEM, DLP, Cloud Security...

  • Customer Success Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Secai Marche Sdn Bhd Full time

    _Job Summary:_Set up a customer success team for the company, and Manage the entire department is to responsible for ensuring customer satisfaction and expectations to achieve company sales goals.Working closely with internal teams to ensure the smooth and successful fulfillment of products and services by achieving sales targets and all KPIs with money...

  • Data Centre Technical Architect

    1 month ago

    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Architect

    4 weeks ago

    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Solution Architect

    2 months ago

    Petaling Jaya, Malaysia Simbiotik Technologies Sdn. Bhd. Full time

    Recommend changes on project design concepts to improve efficiency. - Develop design specifications, installation instructions and other system-related information. - Verify stability, interoperability, portability, security and scalability of java system architecture. - Select apt design solutions and ensure compatibility of system components working with...

  • Customer Success Specialist

    2 weeks ago

    Petaling Jaya, Malaysia amIT Global Solutions Pvt Ltd Full time

    **Title: Customer Success Specialist (Mandarin)** **Location: Petaling Jaya, Selangor, Malaysia** **Duration: Permanent** **Qualifications** - Good computer skills - Good multi-tasking skills - Good logical skills - **Fresh grad or SPM with 1 year customer service experience**: - Prior experience preferred with firms like CHR, CEVA Logistics, Maersk,...

  • Security Architect

    5 days ago

    Petaling Jaya, Malaysia JMA Global IT Solutions Sdn. Bhd Full time

    POSITION: Pre-Sales Architect - Cybersecurity (Locals only can apply) Role & Responsibilities: - To provide pre-sales technical support for Cybersecurity business primarily on cloud, network security, endpoints security related solutions - To support security product/solution included firewall, IPS, APT, SIEM, DLP, Cloud Security (SASE, ZTNA), XDR etc. -...