Sales Customer Success Manager Architect
7 days ago
A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will have a positive impact to the world around us.
Your role and responsibilitiesA Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issues and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.
Your primary responsibilities will include:
- Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
- Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
- Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
- Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.
Bachelor's Degree
Preferred educationBachelor's Degree
Required technical and professional expertise- Proven Technical Expertise in Technology Sales: Demonstrated technical skills through academic projects, internships, or extracurricular activities that involved technology solutions.
- Hands-On Experience in Technology Domains: Academic or internship experience in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security.
- Proficiency in Agile Practices: Experience with agile methodologies through academic projects, internships, or extracurricular activities.
- Effective Communication and Relationship Building: Demonstrated ability to communicate effectively with a variety of audiences.
- Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative.
- Broad Technology Solution Expertise: Proven experience working with a diverse range of technology solutions.
- Sales Experience in Software and Cloud: Demonstrated experience in software and Cloud sales.
- You will have completed your tertiary studies by March 2025 OR have graduated from Malaysia University no earlier than 2023.
- You are a Malaysian.
- You studied a technical degree i.e., Computer Science, Engineering, Information Systems, or an equivalent subject.
- You will have excellent communication and presentation skills that are equally engaging, compelling, and influential.
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint.
YOUR LIFE @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers.
ABOUT IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition.
Job Title: Customer Success Manager Architect (Graduate)
Job ID: 19423
City / Township / Village: Petaling Jaya
State / Province: Selangor
Country: Malaysia
Work arrangement: Hybrid
Area of work: Employment type: Regular
Position type: Entry Level
Company: (0088) IBM Malaysia Sdn. Bhd.
Shift: General (daytime)
#J-18808-Ljbffr-
Customer Service Executive
6 days ago
Petaling Jaya, Selangor, Malaysia AM Sales Full timeJoin to apply for the Customer Service Executive role at AM SALES & MARKETING SDN BHD.Be among the first 25 applicants.Position OverviewWe are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to...
-
Sales and Business Operations Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia AM Sales Full timeSales and Business Operations Specialist Job SummaryWe are looking for a highly skilled and experienced Sales and Business Operations Specialist to join our team at AM Sales. The ideal candidate will have a strong background in sales and business operations, with a focus on managing daily financial transactions, including collections and account payable...
-
Customer Success Manager
3 days ago
Petaling Jaya, Selangor, Malaysia HSBC Full timeIn this exciting role as a Primary Banker, you will have the opportunity to work with a talented team to achieve divisional business targets and contribute to the success of HSBC's Wealth and Personal Banking division.Your primary responsibilities will include building strong relationships with customers, conducting market reviews, and promoting digital...
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewA Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience. This role combines excellent communication and sales skills to drive customer satisfaction, retention, and revenue growth while ensuring clients...
-
Sales Manager
4 days ago
Petaling Jaya, Selangor, Malaysia EOM Sales Sdn Bhd Full time2 days ago Be among the first 25 applicantsDirect message the job poster from EOM Sales Sdn BhdConnecting great people with great opportunities.EOM Sales Sdn Bhd (under WYLD Group) is a market leader in LED display solutions, integrated audio-visual systems, digital signage, and wireless meeting solutions across Malaysia and Asia Pacific. We take pride in...
-
Customer Success Coach
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeRole OverviewThe Customer Success Coach is a vital member of our sales team, responsible for ensuring customer satisfaction and driving long-term relationships through proactive coaching and support.Key Responsibilities:Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic...
-
Customer Success Director
4 days ago
Petaling Jaya, Selangor, Malaysia NielsenIQ Full timeSenior Client Partner OpportunityWe're excited to announce a unique opportunity for a Customer Success Director to join our team at NielsenIQ. As a key member of our Customer Success department, you will be responsible for delivering exceptional customer satisfaction and building strong relationships with our clients.This role requires a deep understanding...
-
Customer Success Strategist
7 days ago
Petaling Jaya, Selangor, Malaysia NielsenIQ Full timeJob DescriptionThe ideal candidate will possess a minimum of 3 years of experience in customer success, account management, or a related client-facing role. They will have strong analytical, strategic planning, and communication skills, with the ability to manage complex client portfolios and identify growth opportunities.Required Skills and...
-
Sales Professional in Construction Industry
22 hours ago
Petaling Jaya, Selangor, Malaysia Asia Jaya Sepadu Sdn Bhd Full timeAbout the Role:The Sales Executive role at Asia Jaya Sepadu Sdn Bhd involves achieving sales targets by identifying new business opportunities and building strong relationships with customers. The successful candidate will have a strong understanding of the construction industry and be able to effectively communicate with architects, contractors and other...
-
Technical Solutions Architect
6 days ago
Petaling Jaya, Selangor, Malaysia Avature Full timeAbout the RoleWe are seeking a Technical Solutions Architect to join our team, responsible for helping clients realize the full value of their existing technology solutions while growing their adoption of next-generation technologies.As a trusted strategic advisor, you will be working closely with clients to understand their technical challenges and develop...
-
Customer Success Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia engagelife Full timeJoin to apply for the Customer Success Specialist role at Engage Life.Base pay rangeResponsibilities:Manage day-to-day communication between the client and the team.Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.Work with other internal departments in order to...
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Engage Life Full timeThis job is for a Customer Success Specialist managing client relationships, focusing on satisfaction, growth, and wellness campaigns. You might like this job because it involves collaborating internally and externally for revenue growth.We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven...
-
Customer Success Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Remy Cointreau Full timeAbout This OpportunityWe are seeking an experienced Key Account Manager to join our team. As a KAM, you will be responsible for developing and executing strategies to drive business growth with key customers across the country.Your Key Responsibilities Will Include:Develop Strategic Account Plans: Create and implement strategic account plans for key...
-
Customer Success Specialist, APAC
6 days ago
Petaling Jaya, Selangor, Malaysia The Channel Company Full timeThe Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business...
-
Manager , Sales (Client Success Management)
7 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeManager, Sales (Client Success Management)Candidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their...
-
Cloud Success Manager
6 days ago
Petaling Jaya, Selangor, Malaysia Avature Full timeAbout the RoleWe are seeking a Cloud Success Manager to join our team, responsible for driving expansion and renewal growth through effective communication and relationship building.As a trusted strategic advisor, you will be working closely with IT executives to guide them through the changes needed to realize the full value of expanding their adoption of...
-
Customer Success Professional
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a pivotal role in ensuring the satisfaction of our clients' customers. As the primary point of contact, they will be responsible for responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.This critical...
-
Sales Director
1 day ago
Petaling Jaya, Selangor, Malaysia EOM Sales Sdn Bhd Full timeJob DescriptionEOM Sales Sdn Bhd is a leading provider of LED display solutions, integrated audio-visual systems, digital signage, and wireless meeting solutions across Malaysia and Asia Pacific.We are seeking an experienced Sales Manager to join our team. As a key member of our sales department, you will be responsible for developing and implementing sales...
-
Customer Success Professional
1 day ago
Petaling Jaya, Selangor, Malaysia engagelife Full timeWe are seeking a highly motivated Customer Success Professional to join our team at Engage Life.Key Responsibilities:
-
Customer Success Advocate
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a pivotal role in ensuring seamless interactions between our clients and their customers. This position demands exceptional communication skills, empathy, and problem-solving abilities to deliver top-notch support.Responsibilities:Provide timely support to customers through various channels.Process payments and...