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Cloud Success Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Avature Full time
About the Role

We are seeking a Cloud Success Manager to join our team, responsible for driving expansion and renewal growth through effective communication and relationship building.

As a trusted strategic advisor, you will be working closely with IT executives to guide them through the changes needed to realize the full value of expanding their adoption of our products.

Your primary responsibilities will include:

  • Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
  • Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
  • Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by our solutions.
  • Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of our products.

We prioritize self-motivation and problem-solving aptitude in our ideal candidate, who will excel in our dynamic and experiential sales environment.