Manager, Customer Success
7 days ago
**Job Description**:
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.
**Responsibilities**:
- Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia
- Providing in-depth consulting services and delivering insights and analytics, as well as thought leadership
- Developing a deep knowledge of NielsenIQ Retail Measurement and Panel solutions
- Work closely with the Consulting Lead and Customer Service to transform customer experience and optimize use of NielsenIQ Essentials
- Developing and delivering business solutions for client performance tracking
- Coaching and mentoring junior associates to build their analytical development
- Managing a team of at least 3 people to deliver optimal results with a timeline
**Qualifications**:
- At least a Bachelor's Degree, preferably in business
- At least 2-3 years work experience, preferably within consumer or trade marketing, sales, analytics and insights or market research.
- Knowledge of the Consumer Packaged Goods (CPG) industry is preferred
- Knowledge of research techniques and methodologies would be an advantage
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Good interpersonal skills are a must
- Fluent in spoken and written English
- Additional Asian language skills is an advantage
- Competent in Microsoft Office (Excel, Powerpoint, Word, etc)
- Proven experience in leading a team, managing people, and developing talent
- High say-do ratio
Additional Information
**About NielsenIQ**
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
-
Manager, Customer Success
2 weeks ago
Petaling Jaya, Malaysia NielsenIQ Full time**Job Description**: NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized...
-
Customer Success Manager
3 weeks ago
Petaling Jaya, Malaysia IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Malaysia FastLane Group Full timeA cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...
-
Customer Success Director
5 days ago
Petaling Jaya, Selangor, Malaysia NielsenIQ Full timeSenior Client Partner OpportunityWe're excited to announce a unique opportunity for a Customer Success Director to join our team at NielsenIQ. As a key member of our Customer Success department, you will be responsible for delivering exceptional customer satisfaction and building strong relationships with our clients.This role requires a deep understanding...
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia engagelife Full timeJoin to apply for the Customer Success Specialist role at Engage Life.Base pay rangeResponsibilities:Manage day-to-day communication between the client and the team.Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients' broader corporate wellness strategy.Work with other internal departments in order to...
-
Customer Success Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Engage Life Full timeThis job is for a Customer Success Specialist managing client relationships, focusing on satisfaction, growth, and wellness campaigns. You might like this job because it involves collaborating internally and externally for revenue growth.We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven...
-
Customer Success Manager
2 hours ago
Subang Jaya, Selangor, Malaysia Monroe Consulting Group Full timeJob OverviewWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful implementation and deployment of our Business Solutions among customers.Your Key Objectives:To contribute to the commercialization of our information Management Global Offer.To raise...
-
Customer Success Manager
4 days ago
Petaling Jaya, Selangor, Malaysia HSBC Full timeIn this exciting role as a Primary Banker, you will have the opportunity to work with a talented team to achieve divisional business targets and contribute to the success of HSBC's Wealth and Personal Banking division.Your primary responsibilities will include building strong relationships with customers, conducting market reviews, and promoting digital...
-
Customer Success Professional
2 days ago
Petaling Jaya, Selangor, Malaysia engagelife Full timeWe are seeking a highly motivated Customer Success Professional to join our team at Engage Life.Key Responsibilities:
-
Customer Success Advocate
6 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a pivotal role in ensuring seamless interactions between our clients and their customers. This position demands exceptional communication skills, empathy, and problem-solving abilities to deliver top-notch support.Responsibilities:Provide timely support to customers through various channels.Process payments and...
-
Customer Success Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which...
-
Customer Success Lead
6 days ago
Petaling Jaya, Selangor, Malaysia NielsenIQ Full timeAbout the RoleThe Customer Success Lead will play a critical role in driving commercial growth and maintaining high client satisfaction. You will be responsible for the client relationship from onboarding through renewal, providing insights to drive action and delivering strategic solutions to meet client goals.
-
Sales Customer Success Manager Architect
1 week ago
Petaling Jaya, Selangor, Malaysia Avature Full timeA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and...
-
Customer Success Manager Architect
7 days ago
Petaling Jaya, Malaysia IBM Full timeIntroduction A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals. Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their...
-
Customer Success Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewA Customer Success Specialist (Up-Selling) focuses on fostering strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience. This role combines excellent communication and sales skills to drive customer satisfaction, retention, and revenue growth while ensuring clients...