Online Fulfillment Assistant Manager

4 weeks ago

Shah Alam, Malaysia Amazin' Graze Full time

Responsible for all e-commerce and corporate order fulfilment and logistics operations in both MY and SG and other related responsibilities such as inventory, system management and data analysis - in accordance with the company standards.
- Oversee and manage e-commerce and corporate order fulfillment processes including order administration, dispatch and delivery within agreed SLA for both MY and SG countries;
- Establish and maintain strong relationships with system providers, 3PL and last mile partners as point of contact for operational matters to ensure timely and cost effective delivery of all orders;
- Ensure inventory data integrity and oversee inventory management which includes inbound / outbound operations, return management and packing supplies;
- Troubleshoot and escalate issues related to orders, inventory, logistics and system pre and post-delivery by collaborating with internal stakeholders such as customer service, marketing, sales, digital, finance and supply chain teams.
- Identify gaps, suggest and implement process improvement initiatives;
- Participate in meetings, communicate information from relevant stakeholders to the team and execute action plans accordingly;
- Provide input into strategic decisions that affects functional area of responsibility;
- Liaise with key departments to implement continuous active improvement on all order, inventory, logistics and system-related matters in achieving smooth workflow, and to provide timely replenishment and action planning for all sales promotions / campaigns;
- Utilize online tools and systems to manage databases and present regular reporting;
- Establish integrity for work done with complete transparency on processes;
- Monitor and plan team capacity, performance, KPIs and provide regular feedback to drive improvements;
- Ensure proper workflows and team safety by enforcing strict SOPs and safety measures;
- Maintain team wellbeing;
- Any other projects and tasks as reasonably required by the Company.

**Job Requirements**:

- Bachelor Degree or equivalent in Supply Chain / Logistics. Professional knowledge of fulfillment and logistics practices and processes required.
- Minimum of 3 to 5 years working experience in similar fulfilment and logistics operations
- Experience in e-commerce operations
- Proficient in OMS / WMS systems
- Team management experience
- Good and effective communication and interpersonal skills, especially in cross-departmental communication.
computer softwares such as Google Suite and Microsoft Office.
- Comfortable with figures and in collecting, analysing and
interpreting data.
- Self-motivated and a team player with the ability to manage
multiple tasks and deadlines.
- Strong project management and leadership skills.

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