Fulfilment Operations Manager

6 months ago


Shah Alam, Malaysia Ninja Van Full time

**Duties & Responsibilities**:

- ** Operational Performance**:

- Ensure the warehouse operates at peak efficiency by managing end-to-end warehouse operations (receiving, inbound, putaway, picking, outbound)Ensure all B2B and B2C are fulfilled (picked, packed and dispatched) accurately within the agreed SLA
- Familiar with warehouse management systems; use a system to manage warehouse, e.g.Ensure results of all warehouse activities are properly logged into the system
- Monitor system for issues and errors by warehouse staff, and resolve/escalate where necessary
- Responsible for managing and maintaining all goods in storage - reconciliation of data in system to on-ground inventory
- Manage day-to-day operations, including, but not limited to:Support all customer requests and requirements to achieve service level targets
- Execution of operational tasks as and when needed, and implementing corrective actions where necessary
- Manpower allocation and supervision of task completion
- Primary information source for the warehouse team - communicate policies and maintain compliance and consistency
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
- Conduct training for warehouse associates on latest processes
- ** Operational Evaluation**:

- Gather and interpret qualitative and quantitative data in order to identify operational issues and gaps, and provide solutions to improve efficiency and adherence to service levels
- Monitor and review workflow, manpower and space requirements, equipment layout, consumables usage while ensuring productivity, quality and customer service standards are met
- Ensure that process documentation and training materials are updated as needed
- ** Process Design and Improvement**:

- Participate in warehousing design, establish and implement warehouse management procedures, quality control processes and various indicator systems
- Continuously shape and improve existing warehouse
- Operational processes with industry best practices, e.g. quality improvements, efficiency and process optimisation, cost reduction, etc.Operational excellence; assess current warehouse operations and suggest improvements to better manage warehouse utilisation, inventory handling and storage processes

**Key Requirements**:

- 8 - 10 years of operations management experience, preferably in logistics/supply chain industry
- Degree or equivalent, ideally in Logistics and Supply Chain Management
- Prior experience in a warehouse working on logistics operations
- Understanding of B2B/B2C warehousing and fulfilment as a service
- Capable to process new information on the go and be comfortable with ambiguity
- Meticulous, detail-oriented and process driven
- Highly organised and responsible individual
- Strong people management skills
- Willingness to work hands-on in a warehouse and help out with on-ground warehouse processes
- Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Knowledge of key WMS functionalities is a must
- Working Location Shah Alam (Maple tree)


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