Outbound, Team Lead

4 days ago

Shah Alam, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Job Requirement : -**:

- Managing, on a daily basis, end to end operations for either one large site.
- Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise Driving performance management of your team members.
- Preparing and implementing training and development plans for associates.
- Continuously improve the picking and packing process and attain a sustained level of performance improvement.
- Conducting 5S audits for outbound stations on a daily basis.
- Ability to manage day and night shifts.
- Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
- Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.Lead the order batching strategy to ensure efficiency while protecting customer experience
- Allocate labour from various sources, lead meetings, direct and assign job duties for FC Associates
- Perform in depth problem solving in all areas to ensure successful and continuous operations
- Train, audit, and support Fulfilment Associates to perform standard operating procedures and utilizing equipment and software
- Ensure Fulfilment associates have proper tools to perform the job and coordinate repair or replacement when needed Communicate with internal and external shipper using all communication channels available
- Report and escalate systemic issues to management as necessary and in a timely manner
- Participate in initiatives to ensure Safety and Operational Excellence.

**Job Responsibility:

-**:

- Have experience with fulfilment management.
- Multi-tasking, careful, attention to details, strong integrity, sense of urgency and able to meet deadlines.
- Preferably specializing in Inventory/Material & Warehouse Management or equivalent.
- Proficient in Microsoft Office Strong in Negotiation Skills
- Ability to work under pressure.
- Required language(s): English, Malay
- Must Willing to Work at Shah Alam

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