Telesales (Lab) - Executive / Team Lead

3 weeks ago

Shah Alam, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

_**Company Location: Bukit Jelutong**_
- **Responsibilities**:_
- _**Sales and Marketing**_
- Grow target accounts and _consistently_ build telesales accounts' pipelines.
- Qualifying telesales database and updating CRM system
- Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules
- Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements
- Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management
- Effectively deliver high quality solutions to suspects, prospects and customers
- Attune to market/competition movements and leverage the information to build market presence.
- _**Technical Advisory and Solution Advocate**_
- Responsible for actively driving and growing telesales pipelines
- Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products
- Conduct effective negotiation to secure a win-win agreement with customers
- _**Service Standards and Customer Relationship Management**_
- Prepare cost estimation with related customer documents
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
- Maintaining records of customer communication and telesales activity in our CRM system
- **Requirements**:_
- **Degree in Science** preferable in **Chemistry/Chemical Engineering** or related field from a reputable University
- Proven with at least **1-2 years' experience (Executive) **and **4-5 years experience (Team Lead) **as telesales or other sales/customer service role
- **Instrumentation/Laboratory telesales** and/or technical experience would be preferred
- Excellent command/highly proficient in spoken and written **English**:

- High quality of standard, aggressiveness, agility and critical reasoning

**Job Types**: Full-time, Permanent

**Salary**: Up to RM9,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- telesales: 1 year (required)

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