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Telephone Operator

4 months ago

Bandar Sunway, Malaysia Sunway Medical Centre Full time

To be responsible for smooth handling of incoming and outgoing calls
- To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
- To assist patient, make appointment through Arcus (hospital information system)
- Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department

**Job Requirement**:

- Possess at least SPM certification.
- Good command in English
- **MUST Willing to work on shift schedule basis (3-shifts) / Public Holidays / Weekends**

**Benefits**:

- Contractual bonus and Performance bonus.
- Medical, Dental and Optical benefits..
- Career Development: Training, Annual Talent Review, Career Planning.
- Rewards and recognition: Long Service Award.
- Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day

**Salary**: From RM1,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Ability to commute/relocate:

- Bandar Sunway: Reliably commute or planning to relocate before starting work (required)