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Regional Network Operations Associate

5 months ago

Perai, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?
- Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability
- First Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E) sites & TOC. This requires 24x7 standby/shift as stipulated in duty roster
- Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance
- Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints
- Collaborate with regional Business Units to ensure network readiness in line with Sales Activities
- Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues
- To ensure full compliance to Mobile and Enterprise BIS, Inventory and Service Delivery.

What do you need to have for this role?
- Diploma/Bachelors Degree: Specialised in: Electronics/IT/Telecommunications
- Total Work Experience: 4 to 6 years
- Total Relevant Experience: 2 to 3 years in computer sciences or IT
- Possesses knowledge in Information Technology, Electrical / Electronic and has good communication skills

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.