Risk Ops Analyst

3 weeks ago

Petaling Jaya, Malaysia Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**:
A Risk Ops Analyst plays an essential part in Grab Financial Group. We make an impact through ongoing development and new processes.

**Get to know the Role**:
**The Day-to-Day Activities**:

- You can work independently to identify, analyze, and interpret fraud trends and patterns in complex data sets. You are able to deliver timely responses and respond to issues and risks.
- You will review suspicious accounts and provide judgment guided by the Standard Operating Procedures provided by the company.
- You will implement and report (weekly, monthly, quarterly) on key metrics to monitor, manage and improve quality and efficiency
- You will initiate and encourage effective teamwork across different teams and maintain professional interaction to ensure excellent information flow and feedback on impacts of process, policy and product changes with Grab personnel at all times

**The Must-Haves**:

- Computer skills: Must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, etc) and Zendesk.
- Possess analytical ability and competency in SQL query language and working with relational databases.
- Excellent written and verbal communication skills.
- Self-motivated, as well as the ability to work in a team environment.
- Experienced in conducting investigations and reviews relating to Anti Money Laundering.
- Flexible with working on shifts and weekends.
- Be detailed and quality-oriented as well as have strong analytical and problem-solving skills.
- Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.

**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

**About Grab**

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

**Join us today to drive Southeast Asia forward, together.

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