Workshop Executive

6 months ago


Johor Bahru, Malaysia Cycle & Carriage Bintang Full time

**RESPONSIBILITIES**:

- To monitor workshop revenue on daily and monthly basis and to take the necessary actions to ensure targets are met
- To conduct daily morning briefing for all workshop staff
- To monitor the technician productivity and efficiency on daily and monthly basis, and to take the necessary actions to ensure targets are met
- To recruit, when required, and ensure technicians comply to the training schedule as laid out by MBM and management, to achieve the necessary skill level as required
- To manage the discipline of all workshop staff with regards to compliance to company policies e.g late comings and staff performance e.g. poor productivity/efficiency, disciplinary issues
- To monitor all WIPs and liaise with relevant departments to expedite repair works, especially difficult repair and customer complaint cases
- To ensure all repairs are performed according to DAG work procedures and standards, final control check conducted for all vehicles and issues rectified prior to delivery to customer
- To proactively seek ways to improve the business
- Keeps abreast of available equipment and new tools and recommends purchases.
- To ensure all vehicle are clean, interior and exterior, prior to delivery
- To ensure all workshop tools and equipment are always calibrated and in good working condition
- To ensure workshop is in compliance of all governmental and environment regulations
- To ensure all warranty documentation and processes are adhered to prevent any warranty rejection
- To prepare and submit all necessary reports (including adhoc reports) as required by management
- To perform any other adhoc duties, as and when required by the management

**REQUIREMENTS**:

- Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent
- At least 8-10 years’ related experience
- Strong after sales operations
- Able to read and write English and Bahasa Malaysia
- Able to converse in English
- Reliable and have strong integrity


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