Informatica Mdm Lead Role

3 weeks ago


Kuala Lumpur, Malaysia Power IT Services Full time

Role Description

Informatica MDM Lead, associate should be responsible on
- Rollout operational changes and functional enhancements as per schedule, - Manage and develop team capability for resolving complex incidents, prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues.
- Communication with Business users related to resolving queries, obtain clarifications and providing updates
- Setup Business bridge calls to update status of Critical incidents / Outages - Follow up with internal and external stakeholders
- (Customer and Vendor liaison) to progress tickets to resolution. Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage requests queue effectively and allocate tasks to the team.

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**

+91 9790943954



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