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Cce - Eng+bahasa

2 months ago

Kuala Lumpur, Malaysia MyGlit Full time

**Role**:Customer Service Exec -(Technical)

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: Customer Service Bahasa
- Customer Service Executive
- Local Malaysian

Head count - Ongoing walk-in-interviews.

Night Shift Allowance:

- 300*

Location:

- Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia

**Job Description**:
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

Good communication skills (Based on project language requirements).

Working experience in the service industry will be an added advantage for this position.

iSTAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.

English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.

Additional benefits - Shift allowances, Performance incentives and Overtime claims.

Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %

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