E-commerce Assistant Manager

3 months ago


Kuala Lumpur, Malaysia Elitez Pte Ltd Full time

Oversee the daily operations of e-commerce websites, including product listings, inventory updates, promotions, and customer service management.
- Track logistics for online orders, coordinating with fulfillment centers or internal teams to ensure timely deliveries.
- Manage order processing and administration across various e-commerce platforms like WordPress, Shopee, Lazada, Zalora, and Amazon.
- Ensure all products are uploaded with complete descriptions in a timely manner, while planning for the addition of new products and the removal of outdated ones.
- Effectively manage online inventory to prevent stock-outs and overselling.
- Monitor and respond to product reviews and customer inquiries daily to maintain high levels of customer satisfaction.
- Collaborate with the E-commerce Manager to explore and implement strategic initiatives to enhance the online product offering.
- Regularly monitor competitor activities, including pricing and product strategies, using this information to adjust internal pricing, marketing, and product approaches.
- Track and analyze weekly and monthly performance, reporting key insights to the E-commerce Manager and other stakeholders.
- Prepare comprehensive reports on sales performance, customer behavior, and website analytics.
- Work with cross-functional teams to ensure smooth integration and operation of e-commerce functions.
- Provide guidance and motivation to the team to ensure efficient and effective e-commerce operations.

**Job Requirements**:

- Educational Qualification: Diploma or higher
- Experience: Minimum of 3 years
- Travel Requirement: Not applicable
- Skills: - Strong leadership qualities, responsible, results-driven, warm, friendly,
hardworking, and honest.
- Excellent interpersonal, communication, problem-solving, and decision-making abilities.
- Adaptability: Ability to excel in a fast-paced, dynamic environment while managing multiple priorities effectively.
- Interest: A strong passion for fashion, retail, and staying up-to-date with consumer trends.
- Expertise: Knowledge of retail mathematics, inventory management, and merchandising practices, particularly in handling multiple brands.
- Collaboration: Capable of working both independently and collaboratively with cross-functional teams.
- Technical Skills: Proficiency in Microsoft Excel.

Pay: RM5,000.00 - RM7,000.00 per month

Schedule:

- Day shift
- Fixed shift


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