Call Center Agent

3 days ago


Kuala Lumpur, Malaysia E-commerce Sdn Bhd Full time

**Nature of Business**:Established online shopping platform in Malaysia

**Location**: Kuala Lumpur

**Working Days**: 5 working days & 9 hours included break (Rotational shift | 11am - 11pm)

**Salary**: Basic RM2,400 + RM300 (Skill Allowance) + RM100 (Attendance Allowance) + (KPI Allowance)

**Job Requirements**:

- Minimum SPM or degree.
- Able to work rotational shift.
- **Need to have CS experience in call center**:

- Fluent in both English & Malay
- Basic E-commerce Knowledge

**Responsibilities**:

- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,400.00 - RM2,800.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (preferred)


  • Call Center Agent

    1 week ago


    Kuala Lumpur, Malaysia U Mobile Full time

    Location: Berjaya Times Square, Kuala Lumpur Shift: 9 hours shift between 8 am to 12 am We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing...


  • Kuala Lumpur, Malaysia Global E-commerce contact center Full time

    **WE ARE FOCUSED ON RECRUITING ON JULY (IMMEDIATELY START) & AUGUST23** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan, Kuala Lumpur_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Skill All. + KPI All. + Attendance All._ - **Have experience in Call Center & Basic...

  • Call Center

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements Good communication in Malay & English Mandarin speaker are welcome Excellent telephone etiquette (professional, confident and patient)Additional advantage: PCEIA [Pre Contract Examination for Insurance Agents] PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance Examination]Responsibility Call center for...

  • Insurance Call Center

    3 weeks ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...


  • Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Insurance Call Center Representative.**: - **Salary: RM 2000-3000.**: - **Location: Kuala Lumpur, city center, Jalan Raja Laut.** An established insurance company in KL is looking to hire a Call Center Sales Agent Representative. The primary purpose is responsible for customer service inquiries that have been received from external...

  • Call Center

    2 weeks ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    Position: Insurance Call Center Representative:- Salary: RM :- Location: Kuala Lumpur, city center, Jalan Raja Laut.An established insurance company in KL is looking to hire a Call Center Sales Agent Representative.The primary purpose is responsible for customer service inquiries that have been received from external customers.Job role and responsibilitiesAs...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **Call Center Agent - KL (Japanese speaker)** **Salary Range**: RM 5,500-RM7,500 **Language Allowance**: RM 1500 **Working hours**: 7.30 am-4.30 pm **Note: Work on Malaysian Public holidays with replacement off days can be utilized during Japan public holiday** **Responsibilities** - Answer phone calls and requests in a friendly and professional manner,...

  • Quality Auditor

    2 weeks ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...


  • Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    Attended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24104227 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees daily call center operations to ensure that guests...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements Good communication in Malay & English Mandarin speaker are welcome Excellent telephone etiquette (professional, confident and patient)Additional advantage: PCEIA [Pre Contract Examination for Insurance Agents] PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance Examination]Responsibility Call center for...

  • Call Center Agent

    7 days ago


    Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Process all facility repair work request that come through the call center. - Answer service requests and track, monitor and report on the status of all maintenance, repair work generated. - Input and maintain data in the computerized maintenance management system. - Update and input daily task sheets received from contractors. - Contact suppliers for...


  • Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

    **Job Details** - Company: Teleperformance Indonesia - Job Title: Call Centre Agent - Language Requirement: Mandarin+ English - TP Code: ID-TP-CCA-Mandarin - Location: Yogyakarta, Indonesia - Shift: 5 working days (Rotational shift) **Job Highlights** - Social Security coverage for incidents such as death and work-related accidents. - Access to National...


  • Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

    **Job Details** - Company: Teleperformance Indonesia - Job Title: Call Centre Agent - Language Requirement: Mandarin+ English - TP Code: ID-TP-CCA-Mandarin - Location: Yogyakarta, Indonesia - Shift: 5 working days (Rotational shift) **Job Highlights** - Social Security coverage for incidents such as death and work-related accidents. - Access to National...


  • Kuala Lumpur, Malaysia growthfn Full time

    As the Call Center Operations Manager, you will be responsible for overseeing the daily operations of our call center, ensuring smooth and efficient performance. You will manage a team of call center agents, monitor performance metrics, and implement strategies to improve customer service and productivity. **Responsibilities**: - Manage day-to-day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    Attended inbound calls from customers Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. Provide excellent and highquality service in a timely and professional manner. Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    As the Call Center Operations Manager, you will be responsible for overseeing the daily operations of our call center, ensuring smooth and efficient performance. You will manage a team of call center agents, monitor performance metrics, and implement strategies to improve customer service and productivity.Responsibilities: Manage daytoday operations of the...

  • Call Center Agent

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Process all facility repair work request that come through the call center. Answer service requests and track, monitor and report on the status of all maintenance, repair work generated. Input and maintain data in the computerized maintenance management system. Update and input daily task sheets received from contractors. Contact suppliers for updates on...


  • Kuala Lumpur, Malaysia WORQ Coworking Space Full time

    More than 2 years experienced in a same BPO/Call center - Able to work in fast pace environment - Understand the nature of Call Center **Job Type**: Contract Contract length: 6 months **Salary**: RM2,000.00 - RM3,500.00 per month Schedule: - Monday to Friday Supplemental pay types: - Overtime pay