Sales Agent
6 months ago
IBPO Group Berhad, 8, Mercu, 3 Corporate Tower, KL Eco City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
**Sales Agent.**
Job Scope:
Design, develop, and update training materials and programs (e.g., presentations, manuals, multimedia resources) aligned with company products.
Conduct orientation for new call center staff, develop individual coaching plans, provideresources and assistance, and schedule orientation sessions with existing staff.
Conduct various training sessions and programs (e.g., new agents, compliance, product knowledge, selling skills, soft skills, motivational programs) for call center staff andcolleagues.
Provide ongoing coaching and development for call center staff and colleagues.
Observe sales encounters, collect feedback, and analyze performance data post-training
Collaborate with sales department managers and team leaders to discuss training performance. Assess and modify training programs for effectiveness.
Stay updated with trends and techniques in sales and training.
Participate in educational opportunities and read financial publications to update jobknowledge.
**Requirements**:
University degree/diploma in any field.
Train the Trainer certification (advantageous).
Preferable experience in Financial Call Center Training, Sales Training, or Business Development.
Proficient in English, Malay, and/or Mandarin.
Advanced skills in sales, customer service, and time management.
Ability to create and deliver engaging training content.
Outstanding coaching skills.
Ability to measure performance effectively.
Experience in building and developing teams.
Knowledge of telesales techniques (advantageous).
Proven experience as a sales trainer or similar role.
**Job Types**: Full-time, Permanent
Pay: From RM3,000.00 per month
**Benefits**:
- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Sales: 3 years (preferred)
**Language**:
- Mandarin (preferred)
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