Gaming Support Agent

2 weeks ago

Kuala Lumpur, Malaysia JoyGlob Full time

**Who is Joy Glob?**

Joy Glob is an international comprehensive game creative services provider based in KL, Malaysia. Since its inception, it has been deeply engaged in the game industry, providing integrated services such as social media marketing, ads creative, player support and localization for global game products.

**What is the role?**

As a Gaming Support Agent, you will play a key role in supporting the sales team and driving revenue growth within the gaming industry. Your primary responsibility will be to assist customers with their gaming product inquiries, provide recommendations, and ensure a seamless purchasing experience. By utilizing your passion for gaming, product knowledge, and customer service skills, you will contribute to achieving sales goals and fostering customer satisfaction.

**Responsibilities**:
**Customer Assistance**:

- Assist customers with their inquiries related to gaming products, features, pricing, and compatibility.
- Provide personalized recommendations based on customer preferences and gaming interests.
- Guide customers through the purchasing process, ensuring a smooth and enjoyable experience.
- Address customer concerns and resolve any issues promptly and professionally.

**Sales Support**:

- Collaborate with the sales team to achieve sales targets and objectives.
- Assist in managing customer accounts, order processing, and inventory management.
- Utilize sales techniques to upsell and cross-sell additional gaming products and accessories.
- Stay up to date with the latest gaming trends, releases, and promotions to provide accurate and relevant information to customers.

**Product Knowledge and Promotion**:

- Develop a strong understanding of gaming products, including hardware, software, and accessories.
- Stay informed about the features, benefits, and specifications of popular gaming titles and platforms.
- Actively promote gaming products to customers, highlighting their unique selling points and value propositions.
- Assist in creating engaging product displays and promotional materials within the sales environment.

**Customer Relationship Management**:

- Build and maintain positive relationships with customers, fostering loyalty and repeat business.
- Follow up with customers to ensure their satisfaction with their purchases.
- Collect and analyze customer feedback to identify areas for improvement and address any concerns.

**Requirements**:

- Passion for gaming and a solid understanding of the gaming industry, including popular games, platforms, and gaming culture.
- Excellent communication and interpersonal skills, with the ability to provide exceptional customer service.
- Strong product knowledge and the ability to educate customers on gaming products and accessories.
- Sales-oriented mindset with the ability to identify upselling opportunities and drive sales.
- Attention to detail and strong organizational skills to handle multiple customer inquiries and transactions.
- Ability to work effectively in a team environment.

**Join our passionate team and be part of the gaming sales experience. Utilize your gaming knowledge, customer service skills, and sales acumen to create memorable experiences for customers and drive sales growth within the exciting world of gaming.

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