Magic Call Centre Agent

7 months ago

Kuala Lumpur, Malaysia Hilton Full time

A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.

**What will I be doing?**

A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests' needs or requests and reports complaints to the MAGIC Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Advises defects on switchboard equipment to Supervisor
- Attends to all guest queries and requests promptly
- Maintains detailed knowledge of the Hotel's fire, life and safety system
- Maintain Hotel Information
- Provide secretarial services for guests
- Efficient in the use of all business center equipment
- Update traffic sheets accurately
- Handle complaints promptly and follow up thoroughly on action taken
- Promote in house service and facilities
- Update airline schedules and guides the guest whenever requested
- Co-ordinate the reservations of meeting rooms
- Advise to Supervisor all stationary needs in advance
- Ensure cleanliness of work area and clean your work area prior to departing
- Report daily activities in logbook

Occupational Health and Safety Responsibilities:

- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

Qualifications - External

**What are we looking for?**

MAGIC Call Centre Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
**Drive for Results**
- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

**Understanding the Business**
- Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
- Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
- Demonstrates an understanding of competitors' major strengths and weaknesses
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

**Hospitality**
- Demonstrates an understanding of competitors' major strengths and weaknesses
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

**Teamwork**:

- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
- Actively participate in wider hotel meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

**Adaptability**
- Be comfortable and effective in an environment of ambiguity or change
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
- Complete tasks as directed by Management

**Developing Self**
- Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
- Seek feedback on areas of shortfall
- Maximize opportunities for self-development

**Reliability**
- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards

**Cultural Awareness**
- Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.

**What will it be like to work for

  • Magic Call Centre Agent

    7 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    MAGIC Call Centre Agent A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls...

  • Call Centre Agent

    7 months ago

    Kuala Lumpur, Malaysia UM SPECIALIST CENTRE Full time

    **JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

  • Call Centre Agent

    3 days ago

    Kuala Lumpur, Malaysia DAITO ASIA DEVELOPMENT (M) SDN. BHD. Full time

    '¢ To handle all incoming and outgoing calls efficiently and courteously as per the standards. '¢ Ensure all discretionary procedures are followed prior to transferring guest calls. '¢ All requests are to be entered into the call centre system and followed through until completion. '¢ Guest satisfaction to be checked by follow up reviews and calls to...

  • Call Centre Agent

    1 week ago

    Kuala Lumpur, Malaysia Bosh Training & Consultancy Sdn. Bhd. Full time

    **Responsibilities**: Online booking & Customer enquiry - i. Handle inbound calls from clients regarding to set their appointment and enquiry. - ii. Deliver consistent advice and support to customers on our services in accordance with the company’s service standards and quality objective. - iii. To provide customer service satisfaction in call handling and...

  • Call Centre Agent

    1 week ago

    Kuala Lumpur, Malaysia BOSH Training & Consultancy Sdn. Bhd. Full time

    Online booking & Customer enquiry i. Handle inbound calls from clients regarding to set their appointment and enquiry. ii. Deliver consistent advice and support to customers on our services in accordance with the company’s service standards and quality objective. iii. To provide customer service satisfaction in call handling and provide accurate...

  • Call Centre Supervisor

    3 months ago

    Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time

    **Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...

  • Telephone Operator- Magic

    7 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Telephone Operator - MAGIC With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Call Centre Team Leader

    7 months ago

    Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time

    **Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...

  • Telemarketing Executive

    2 weeks ago

    Kuala Lumpur, Malaysia One Touch Call Centre Full time

    Job description - To make calls for financial and non-financial projects. - Manage projects and understand technical aspects of the call centre activities. - Set up appointments for our sales manager to meet with customer. - Build strong customer relationship. - Deliver professional, cost effective and quality sales to achieve the mission and objectives of...

  • Call Centre Instructor

    7 months ago

    Kuala Lumpur, Malaysia Persatuan Bagi Orang Orang Buta Malaysia Full time

    Duties & Responsibilities: Design, develop & deliver training programs for new & existing training trainees in call centre environment Develop instructional materials, including e-learning modules, job aids and cheat sheets Deliver training programs using a variety of methods, such as classroom instruction, webinars and on-the-job coaching Evaluate the...

  • Call Centre

    7 months ago

    Kuala Lumpur, Malaysia Chailease Berjaya Credit Sdn Bhd Full time

    I am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in Creativity skills, my focus on building strong professional relationships has been a valuable asset throughout my career. Pay: RM1,130.45 - RM4,509.87 per month **Education**: - STM/STPM...

  • Associate, Contact Centre

    7 months ago

    Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

  • Call Center Agent- Mandarin

    7 months ago

    Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

    **Job Details** - Company: Teleperformance Indonesia - Job Title: Call Centre Agent - Language Requirement: Mandarin+ English - TP Code: ID-TP-CCA-Mandarin - Location: Yogyakarta, Indonesia - Shift: 5 working days (Rotational shift) **Job Highlights** - Social Security coverage for incidents such as death and work-related accidents. - Access to National...

  • Telephone Operator- Magic

    7 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Call Centre Trainer

    7 months ago

    Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    Position: Call Centre Trainer Project : Social Media & Ecommerce Account Type: 1 year renewable contract Location: Public Bank 2, Raja Chulan Time : Office Hours, Monday to Friday Qualification: - Have at least 1 -2 years experience in Training Call Centre - Have experience in e-commerce industry Job description: - Conduct any kind of trainings...

  • Call Centre Agent

    1 week ago

    Kuala Lumpur, Malaysia PAYSYS (M) SDN BHD Full time

    **Responsibilities**: - Work with customer care team to ensure proper customer service is being delivered. - Greet customer and merchant warmly and ascertain problem or reason for calling. - To handle all enquiries from customer and merchants, provide appropriate feedback and alternatives within the time limits. - Provide accurate, valid and complete...

  • Engagement Centre Agent

    6 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE AGENT** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS Marketing **SALARY...

  • Magic Team Leader

    7 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    MAGIC Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Quality Auditor

    7 months ago

    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...

  • Call Centre Assistant

    7 months ago

    Kuala Lumpur, Malaysia CTIC CORPORATION SDN BHD Full time

    List-ID: 102495079Today 16:44 **Job Description**: - Call Centre Assistant Tempat : B-01-13a, Damai Hillpark, Jalan Damai Perdana 6/1f, Bandar Damai Perdana, 56000 Cheras, Kuala Lumpur. Kelayakan: - Minimum Spm. - Kemahiran Komunikasi Yang Baik Terutamanya Bahasa Malaysia Dan Bahasa Inggeris. - Kemahiran Interpersonal Yang Baik Serta Celik Komputer. -...