Call Centre Trainer

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

I am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in Creativity skills, my focus on building strong professional relationships has been a valuable asset throughout my career. Pay: RM1,130.45 - RM4,509.87 per month **Education**: - STM/STPM...

**Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...

CALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts. Job Requirements : 1....

**Job Highlights**: - Close to LRT/MRT station - Start ASAP **Responsibilities**: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient,...

MAGIC Call Centre Agent A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls...

**Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...

**Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...

Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - **Minimum Diploma**: - Malaysian only - Below 40 years old are applicable to...

Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - Malaysian only - Below 40 years old are applicable to apply - Minimum...

A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...

Trainer Position Summary: The Trainer is responsible for enhancing the performance of outbound telephone sales staff in a call center. The role focuses on monitoring staff, identifying areas for improvement, and reinforcing successful behaviors. The Trainer will develop and implement coaching initiatives to build confidence and equip staff with...

Customer Service Officer (Call Centre) Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and...

**Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

Handle incoming call in a polite and professional way with acccurate response. - Liaise with appropriate departments to resolve issues brought up by customers - Keep up-to-date on new or enhanced products / services - Support Team Leader and Managers to continuously review processes, identify and resolve service - Any ad-hoc tasks assigned by superior **Job...

**Role**:Voice & Accent Trainer **Timings**:Day Shift (Contract To Hire) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Business to Business (B2B) bachelors degree - Min 1 year of Digital Marketing + B2B Sales - Cold calling experience" Bachelor Degree /...

**Requirements** - Minimum of 3 years of experience in a training and quality management role, ideally within contact centre or customer service environment. - Proven experience in designing and implementing training programs and quality assurance processes. - University education or diploma preferably in related discipline. - Relevant certifications in...

Job title: TQA Reporting to: Trainer Manager **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyze & train trainees’ performance and call out any unusual trends. - Identify...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...