Operations Associate

5 months ago


George Town, Malaysia ALV Management Sdn Bhd Full time

**Responsibility**
- Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.
- Communicate with other departments to ensure the smooth and efficient operation.
- Creation of Whatsapp Group Chat and sending of Check-in Details
- Collecting necessary information from guest (Contact details and exact dates of their stay)
- Compilation of Data and Reports
- Follow up with Guests after they check out (What are they satisfied with, what should be changed?)
- Preparation of Housekeeping Schedule
- Reviews Analysis
- Assist with Check In & Out Process
- Maintenance of OTA Listings
- Managing Procurement
- Able to work shifts
- Perform ad hoc duties as requested

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Yearly bonus

**Language**:

- Mandarin (required)
- English (required)


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