Operations Associate
7 months ago
**Responsibility for Support**
- Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.
- Communicate with other departments to ensure the smooth and efficient operation.
- Creation of Whatsapp Group Chat and sending of Check-in Details
- Collecting necessary information from guest (Contact details and exact dates of their stay)
- Compilation of Data and Reports
- Follow up with Guests after they check out (What are they satisfied with, what should be changed?)
- Preparation of Housekeeping Schedule
- Reviews Analysis
- Assist with Check In & Out Process
- Maintenance of OTA Listings
- Managing Procurement
- Able to work shifts
- Perform ad hoc duties as requested
**Responsibility for Field**
- Managing the Housekeeping Team
- Assist guests with Checking In
- Upkeep of units & rooms improvement
- Inventory Management (Storeroom, stock count)
- Dealing with Suppliers
- Liase with Handyman (Defects/Complaints from Guest)
- Managing Procurement
- Able to work shifts
- Assist with Renovation of Units (When necessary)
- Perform ad hoc duties as requested
**Salary**: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Additional leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Yearly bonus
-
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