Associate, Local Malaysian Mandarin with Japanese

5 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Analyst

**Timings**:Night Shift (Contract To Hire)

**Industry**:IT-Hardware & Networking

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: ABAP Customer Service Japanese language Customer Care typing skills Must be fluent in speaking both Mandarin and English
- Associate (JL 2A)

1-2 yrs Experience Customer Service

For Local Malaysian only with Japanese Language certification JLPTN1 /N2

Open for buy out
- Skill set Required
- Understanding of digital marketing, SEM tools and CRM concepts is an added advantage
- Able to complete tasks with limited supervision
- Analytical and logical reasoning skills
- Attention to detail
- Monitor data quality and bring any issues to the campaign manager for resolution
- Collect data associated with campaign customer interactions
- Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate
- Area of Responsibility
- Setup campaign, test, execute and optimize
- Monitor data quality and bring any issues to the campaign manager for resolution
- Collect data associated with campaign customer interactions
- Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate

salary: 4.5K-5K (Language allowance of 1.2k)


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