Process Associate

3 weeks ago


Kuala Lumpur, Malaysia Gratitude India Full time

**Job Title: Process Associate - Local Malaysian with Japanese JLPTN1/N2**

Are you a talented professional with Japanese proficiency (JLPTN1/N2) and a passion for supporting sales efforts and managing projects? We are seeking a Process Associate to join our team. As a Process Associate, you will play a crucial role in supporting our Sales Team, managing project volumes, and ensuring data integrity to drive efficient processes.

Brief Description:

- Support the Sales Team in their endeavors to sell products, subscriptions, and solutions to end customers.
- Efficiently manage volumes of projects and data in various stages of progression.
- Access and organize data submitted by clients, audit data integrity, and collaborate with internal and external teams to drive processes and provide support.

Experience Required:

- Bachelor's degree from a recognized institution.
- 1-2 years of experience in a BPO environment.
- Proficiency in MS Tools and Systems.
- Preferably hands-on experience in PMO related activities.

Skill Sets:

- Clear written and oral communication skills, with the ability to effectively communicate with internal customers.
- Ability to work well with cross-functional teams and collaborate on projects.
- Good knowledge of KPIs and SLAs to ensure efficient project management.
- Strong focus on maintaining quality in work and delivering accurate results.

**Salary**: From RM9,000.00 per month

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)


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