Lead Associate

5 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Any Other

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:Any Other

Key Skills: Communications Teamwork Mandarin english Insurance Skills
- Designation: Lead Associate

**Requirements**:
"Minimum Experience: 6 to 12 months*

Salary from RM 3,000 to RM 6,000

Education: You must be a graduate of any discipline.

Location : Kuala Lumpur, Malaysia
- New Job Description
- Responsible for bridging knowledge gaps of processing teams
- Custodian of all work instructions
- Primary responsibility to share process updates and changes
- Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework
- Conduct knowledge tests and refreshers to bridge knowledge gaps identified through onshore feedback, Quality evaluation and Training teams
- Act as the first point of contact for the processing team for query resolution; first pass review before queries sent onshore
- Graduate (any stream) with overall 4-6 years of Insurance experience
- Understanding of broker value chain
- At least 2 years of Lloyd’s and London Market experience
- Lloyd’s and London Market certifications will be an added advantage
- Good verbal & written English & Mandarin communication Skills
- Customer service & problem-solving mindset
- Attention to detail
- Teamwork
- Ability to handle pressure and adaptable to change



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