Gse-processing

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Recs and Fee Billing is a utilities operation group supporting all main product lines. In Recs and Fee Billing, we have the Reconciliations process composed of the following groups: Asia Pacific, Europe, France, Middle East/North Africa and United States. The reconciliations group’s responsibility is to ensure the integrity and consistency of trade and accounting information recorded in the various systems utilized by the business, and the general ledger and sub-ledgers. It will include but not be limited to intersystem reconciliations and external cash and stock reconciliations.

The job holder is responsible for managing his work allocation and process them on a timely basis. They are also responsible for the PLA adherence and also the risk associated with the process and thus they should be aware of the PLAs and process standards that govern the process to which they are associated with. The job holder is responsible for timely identification and escalation of issues for timely resolution and will be working alongside other reconcilers.

Guidance will be provided by the SME/AM and the rest of the team. Training materials including procedures and escalation steps will be given to the job holder to ensure consistency and effectiveness once the job holder is ready to take on the work.

**Opportunity**:

- To continuously provide high quality reconciliation service, as agreed with business partners.
- To achieve maximum customer, both internal and external, satisfaction within the specified SLA’s.
- To build relationships and resolve inquiries in a professional manner, where applicable.
- To perform other responsibilities dependent on the reconciliation assigned.

**What you’ll do**:
**Impact on the Business**
- To ensure that all work is delivered within agreed timeframes and meets the required high quality standards.
- To deliver high quality customer-driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response.

**Customers / Stakeholders**
- To understand and deliver excellent customer service.
- To process instructions accurately to achieve agreed quality standards and targets, as amended or notified from time to time, on all the processes worked.
- To work productively and professionally, and demonstrate ways to improve service, and increase productivity.
- To build professional relationships with colleagues in other areas.

**Leadership & Teamwork**
- To proactively suggest and design improvements in process workflows.
- To work well independently, complete assigned tasks in the established time frame, and complete regular assignments without reminders or additional follow-ups.
- To participate in team meetings and activities and promote team spirit and cohesiveness.
- To contribute to the creation of a supportive work environment driven by people-centric values.

**Operational Effectiveness & Control**
- To ensure that breaks are identified and escalated in accordance with procedures in a timely manner.
- To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides.
- To be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
- To acquire and update knowledge on procedures related to relevant processes.
- To ensure that work is completed in accordance with established procedures and standards.
- To identify and escalate potential showstoppers.
Requirements

**What you will need to succeed in the role**:

- A clear sense of what they want to achieve in their career, i.e., how MSS and this particular role fits in their longer term career.
- An ability to analyze complex processes and identify root causes.
- An above-average desire to learn, and that development opportunities are of both a vertical and a lateral nature.
- Control oriented; should have a good understanding of the function of controls.
- An understanding of the necessity of change and thus is an active participant or driver of change and process improvements.
- A strong desire for Best In Class performance and has a demonstrable ability to do so.
- A clear appreciation of the level of pressure in this role and is up for the challenge.
- An understanding that overtime is an inherent part of the job and thus will be required to render overtime as and when there is a need.
- An interest in joining a truly global process, with the ability to manage relationships across different cultures.
- Is interested in developing a long term career with investment banking.
- Minimum, graduate in accounting, business, finance or equivalent, desired but not essential.
- Proficient in MS Excel Office, with special focus on the usage of MS Office Exce

  • Global Support Executive

    4 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business: Network Management - Markets and Security Services (MSS)** **Open positions: 1** **Role Title: Global Support Executive (GSE)** **Global Career Band: 8** **Location **_(Country / City)_**: Malaysia, Kuala Lumpur** **Recruiter Name: Nana Nasrudin** **Why join us?** The Account Management team support the wider Network...

  • Controller Hub Control Centre

    4 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Controller Hub Control Centre **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient...

  • Controller Hub Control Centre

    4 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary...

  • Process Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...

  • Process Manager

    1 month ago

    Kuala Lumpur, Malaysia Petroplan Full time

    Key Responsibilities: As a Process Department Manager, shall be responsible to lead and manage effectively Process Team function and resources for Process Engineering and Pre-commissioning and Commissioning as to support company business in execution of proposal and awarded project which include but not limited to the followings: Department Resource...

  • Process Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...

  • Process Executive

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Sr. Process Executive - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...

  • Process Analyzer

    4 weeks ago

    Kuala Lumpur, Malaysia NES Fircroft Full time

    The Front-End Engineer/Process Analyzer is integral part of the successful project delivery in company's reporting to the Project Development Manager as part of the asset Technology outfit. - You will be responsible for providing quality Front-End/Process Analyzer Engineering scope development, technical expertise, and Sustainable solutions for the assign...

  • Process Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality...

  • Vp - Processing

    7 days ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Securities Services Kuala Lumpur largely consist of Global Custody and Direct Custody and Clearing Operations that provides complex end to end services such as Trade Processing, Corporate Actions, Cash Management and Tax Support to client across APAC, Europe and EMEA regions.. **The Opportunity**: To lead and manage the...

  • Vp - Processing

    4 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** As part of the Global Market Operations target operating model, HSBC has created an operations hub for operations processing in Kuala Lumpur, Malaysia. The operational hub supports multiple products and legal entities and the aim is to provide end to end processing within the operational hub. The operational hub is...

  • Process Spclst

    4 weeks ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Continuously capture Voices of Customers and Voices of Employees to gain a complete view of customer experience - Measure, monitor and report customer satisfaction and engagement levels to continuously improve...

  • Process executive

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Online Analyst - CMQualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center. Customer support to international customers over...

  • Process Executive

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Online Analyst - CMQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.• Customer support to international customers over...

  • Business Process Consultant

    5 days ago

    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 17 March 2024 SalaryNegotiable LocationKuala Lumpur Job type Contract DisciplineContracting Reference271983_1710687996 **Responsibilities**: - Process Analysis and Mapping: Analyze and map existing business processes across the Southeast Asia subsidiary, collaborating with stakeholders to gain a deep understanding of current...

  • Process Executive

    6 days ago

    Kuala Lumpur, Malaysia Cognizant Full time

    Process Executive - Voice **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo **Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript /...

  • Process Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobLead and oversee a team of engineers responsible for Process utilities system;Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases, process...

  • Process Executive

    7 days ago

    Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobLead and oversee a team of engineers responsible for Process utilities system;Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases, process...

  • Process Excellence, Manager

    4 weeks ago

    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...