Guest Relations Agent

Duties and Responsibilities: Check the arrival file for special requests such as baby cots, extra beds, fruit baskets, etc. Register and assign rooms to guests based on their individual needs to ensure guest satisfaction. Have a good understanding of room categories, positions, capacity, furnishings, and prices. Know the procedures for blocking...

Responsibilities: Be present in high contact areas to assist guests Maintain excellent relationships with guests and colleagues Address and resolve complaints, follow up with personalized letters Provide personalized service to enhance Guest Service Excellence Ensure VIPs and regular guests receive special attention Coordinate room assignments and amenities...

Requires his/her presence at the lobby area or high contact area of guests. Maintaining a very good rapport with all guests and employees of the Hotel. To handle as many complaints as possible and to perform follow up on the issue noted with a precedent courtesy letter (apology letter, thank you letter etc.). Performing the most personalized service whenever...

**Job Brief** 1. As the first point of contact for the company 2. Support administrative duties across the organization 1. Incoming calls management - General line will be at receptionist desk - Assisting with general inquiries and providing information about the organization. - Answering, screening and forwarding / redirecting incoming phone calls to...

**Job Highlights** - Medical, Dental, Parking, Attendance Incentive - Outstanding career growth and development opportunities - Conducive and innovative work culture **Responsibilities**: - Greet and welcome guests. - Handles Front Office operations such as performs check in & check out for the hotel guest during arrival & departure. - Perform room...

Job BriefAs the first point of contact for the companySupport administrative duties across the organizationIncoming calls management General line will be at receptionist desk Assisting with general inquiries and providing information about the organization. Answering, screening and forwarding / redirecting incoming phone calls to respective person in...

Adheres to all rules and regulations and hotel policies and assists in enforcing them. - Checks reservations, special arrangements etc. and relates the information to staff. - Inspects stations / sctions for proper functioning of equipment, utensils and furniture and takes corrective action. - Monitors staff cleanliness, appearance, mannerisms and attitudes....

**Responsibilities**: - To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets. - To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality...

Adheres to all rules and regulations and hotel policies and assists in enforcing them. Checks reservations, special arrangements etc. and relates the information to staff. Inspects stations / sctions for proper functioning of equipment, utensils and furniture and takes corrective action.Monitors staff cleanliness, appearance, mannerisms and attitudes.Points...

Stenta Group is now recruiting for a Costing Executive (work in Account Department), who will be working closely with Head of Accounts in managing our costing for materials and arrangement with vendors. These are the job scopes: - Prepare and manage Costing for our raw materials involved. - Coordinate monthly stocktake & inventory management. - Perform...

**Responsibilities**: To assist manager in the smooth flow of day-to-day customer supports and shipping issues and matters. - To liaise with customers in all aspects of sales and marketing from inquiries to complaints - To ensure smooth flow of customers order from productions to deliveries - Work closely with intercompany, forwarding agents and...

Responsibilities: To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets. To provide daytoday supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality standard set....

Stenta is currently in the process of recruiting a Costing Executive to join our Accounts & Finance Department team. This role will involve close collaboration with the Head of Accounts to effectively oversee the costing aspects of our materials and vendor relationships. The **primary responsibilities** of this position encompass: - Prepare and managing...

Stenta is currently in the process of recruiting a Finance & Accounts Executive, who will involve close collaboration with the Head of Accounts to effectively oversee the overall sets of account and costing aspects of our materials and vendor relationships. The **primary responsibilities** of this position encompass: - Prepare and managing cost assessments...

**Responsibilities: - ** - Responsible for the reception function and day-to-day administrative activities of the office. - Ensure all guests & visitors are welcomed and usher to the appropriate person / place. - Screening & answering phone calls and attend to enquiry & request. - Ensure good housekeeping of the reception and courier parcel area. - Attend...

Proven working experience in retail sales. - Basic understanding of sales principles and customer service practices. - Track record of over-achieving sales quota - Maintaining a marketing database - Helping identify marketing trends and key opportunities for innovation. - Learning and working with various types of software for digital marketing. - Working...

Responsibilities:To assist manager in the smooth flow of day-to-day customer supports and shipping issues and matters. To liaise with customers in all aspects of sales and marketing from inquiries to complaints To ensure smooth flow of customers order from productions to deliveries Work closely with intercompany, forwarding agents and transporters, to ensure...

Stenta Group is now recruiting for a Costing Executive (work in Account Department), who will be working closely with Head of Accounts in managing our costing for materials and arrangement with vendors.These are the job scopes: Prepare and manage Costing for our raw materials involved. Coordinate monthly stocktake & inventory management. Perform monthly...

To send out quotations to potential client and event orders to respective department - To follow up on all files i.e details of function or room booking - To update Group Forecast and pending files - To conduct hotel site inspection for all guest as and when require - To prepare monthly report - To do telemarketing, sales blitz and sales call whenever...

**QUALIFICATIONS** 2. Able to speak English and Bahasa Malaysia. 3. Hard working and able to work independently. 4. Be able to travel to different countries if necessary. **RESPONSIBILITY** 1. Reservation of ticketing, hotel and tours or anything similar related. 2. Create, arrange, and manage new and existing packages and travel itineraries. 3....