IT Consultant
3 weeks ago
IT Consultant Collaboration within the Digital Workspace team.
The IT Consultant - Collaboration serves as an accountable person for technical support, management and solutions for the Office 365 platform, Exchange Online & OnPrem as well as Mailbox Archiving. You will be part of a dynamic team focused on service design, global project implementation and 3rd level support as part of the Digital Workspace team.
**Responsibilities**:
Accountable for technical support, management, and solutions of Office 365, Exchange Online & OnPrem, and Mailbox Archiving.
Responsible for configuration, policies, features, and functionality based on agreed SLAs & KPIs.
Ensuring efficient troubleshooting, researching, and resolution of Exchange Online & OnPrem, O365, and Mailbox archiving issues.
Leading or facilitating investigations and tasks related to the services.
Acting as the primary point of contact for incidents, problems, and changes.
Actively participating in operational ITIL processes such as Incident, Change Management, Problem Management, and Availability Management.
**Requirements**:
Bachelor's degree in computer software engineering, computer science, or a related field.
Over 5 years of experience in end-user support, focusing on Exchange Online and O365 platforms.
Strong understanding of Windows, Office, DNS, AD, LDAP, DHCP, Auto discovery, Mail retention policies, O365 hybrid, client connectivity, and PowerShell.
Proficiency in Exchange Online PowerShell scripting.
Knowledge and experience in SharePoint Online, MS Teams, and Power Platform are advantageous.
Effective verbal and written communication skills, ability to work in a team, cross-cultural experience, project management skills, and updating technical documentation as needed.
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