Technology Operation Analyst

6 months ago


Kuala Lumpur, Malaysia IT Consulting Company Full time

Job Description:

- Be the point of contact for the partners which comprises a set of important and high potential developers for the platform.
- Provide in-depth quality feedback and consultation to 3rd party partners.
- Consult with business stakeholders from various business functions to address partner’s requests related to apps, games, Android products, platforms and policy related issues.
- Communicate with partners in a highly supportive and professional manner to create an exceptional experience for them.
- Identify operational and partner’s pain points and improvement opportunities, and work with the team to create better support experience for the partners.
- Provide ongoing input in process and scalability improvements.

Minimum requirements:

- BS/BA or equivalent in business, engineering, operations or related field
- At least 1 year of customer service / support experience
- Passion for mobile Apps or Games industry
- Strong communication skills. Fluent in both written and spoken English and local language as required by location.

**Skills**:

- Strong written and verbal communication skills
- Basic skills with Productivity apps such as MS Office and/or Google G-suite
- Basic operational data analysis and insight generations skills
- Basic process analysis and mapping
- Basic project management skills
- Basic situational analysis skills
- Any B2B partner or customer support experience is a big plus
- Familiarity with mobile app industry, challenges and growth opportunities
- Familiarity with any CRM or case management solution as an internal user
- Experience with app / games development is an advantage

**Job Type**: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM7,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Notice period

**Experience**:

- Apps or Game support: 2 years (preferred)
- Customer support: 2 years (preferred)


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