Asstdir-sales I
5 months ago
**Job Number** 23142797
**Job Category** Sales & Marketing
**Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Developing & Executing Sales Strategies**
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
**Managing Sales Activities**
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre
- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relation
-
Barista Cafe Mesra Petronas @erl Salak Tinggi
5 months ago
Sepang, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time**Responsibility** - Prepare or serve hot or cold beverages according to customer's order - Accurately bringing sales orders into the cash register and counting back charge to customers in courteous and friendly manner - Assist in stock arrangement and product merchandising - Ensure food and beverage orders are of a consistently good standard and delivered...
-
Barista Cafe Mesra Petronas @klia 2 Gateway
5 months ago
Sepang, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time**Responsibility** - Prepare or serve hot or cold beverages according to customer's order - Accurately bringing sales orders into the cash register and counting back charge to customers in courteous and friendly manner - Assist in stock arrangement and product merchandising - Ensure food and beverage orders are of a consistently good standard and delivered...
-
Barista Cafe Mesra @ Petronas Klia1
5 months ago
Sepang, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time**Responsibility** - Prepare or serve hot or cold beverages according to customer's order - Accurately bringing sales orders into the cash register and counting back charge to customers in courteous and friendly manner - Assist in stock arrangement and product merchandising - Ensure food and beverage orders are of a consistently good standard and delivered...
-
Barista Cafe Mesra @ Petronas Klia1
5 months ago
Sepang, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time**Responsibility** - Prepare or serve hot or cold beverages according to customer's order - Accurately bringing sales orders into the cash register and counting back charge to customers in courteous and friendly manner - Assist in stock arrangement and product merchandising - Ensure food and beverage orders are of a consistently good standard and delivered...
-
Barista Cafe Mesra Petronas @ Klia2 Gateway
5 months ago
Sepang, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time**Responsibility** - Prepare or serve hot or cold beverages according to customer's order - Accurately bringing sales orders into the cash register and counting back charge to customers in courteous and friendly manner - Assist in stock arrangement and product merchandising - Ensure food and beverage orders are of a consistently good standard and delivered...
-
Assistant Leasing Manager
5 months ago
Sepang, Malaysia Kip Property Services Sdn Bhd Full time1.0 Leasing Management i. Support the HOD in planning and implementing tenancy mix in the retail mall. ii Identify and short list suitable tenants and retail concepts for the mall according to budget rental iii. Initiate discussion with potential tenants, negotiate the lease and finalize rental and other T&C with HOD and get approval. iv. Advertising...
-
Store Supervisor Cafe Mesra Petronas @ Klia2 Gateway
5 months ago
Sepang, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time**Responsibility** Responsible for assisting the station manager in executing station operations during scheduled shifts, deploying and leading the shift team to deliver great customer service. This includes opening /closing the station, supervising employees, delegating responsibilities, training staff as needed and developing positive relationships with...
-
Accounts Receivable Administrator I
5 months ago
Sepang, Malaysia CAE Full time**Role and Responsibilities** - Responsible for full spectrum of AR functions including billings, receipts and customer credit notes processing in accordance with Corporate Policies and Procedures. - Review credit terms to ensure mínimal collection risk. - Foster strong relationships with Centre Managers, Sales, and Operations to resolve delinquencies and...
-
Dir-operations-c
2 months ago
Sepang, Malaysia Marriott International, Inc Full time**Job Number** 24153332 **Job Category** Rooms & Guest Services Operations **Location** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property's Hotel...
-
Marcom Manager
5 months ago
Sepang, Malaysia MOVENPICK Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...