Global Tour Coordinator

2 weeks ago

Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

**About the Job**

The position is responsible for hotel booking management, from when the reservation is placed until after service completion. Acts as intermediary between Sales offices in Asia & hotel partners across Europe to deliver all hotel related services to the group travelers.

**Job Responsibility**
- Process booking amendments to hotels per Sales’ requirement within timeline & SLA.
- Update confirmation & information accurately in the in-house system based on hotel’s feedback.
- Monitor ongoing live booking screen & ensures everything is confirmed within Sales’ expected lead time.
- Attend inquiries from Sales for hotel matters related to live bookings.
- Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely manner.
- Deliver important additional information about the incoming groups/clients to related hotels per Sales’ requirement.
- Perform detailed investigation based on reports coming from clients.
- Assist hotel partners by getting feedback from Sales in case of valid complaints from hotels.
- In both cases, negotiate diplomatically with hotel partners & Sales until a satisfactory outcome is reached for all parties involved.
- Negotiate penalty charges or complimentary upgrades with hotels to minimize costs incurred by MIKI.
- Prepare complete documentation for prepayments, additional invoices, and refunds form for manager’s approval.
- Maintain the general shared database & case reports related to the assigned region.

**Requirements**:

- Diploma / Degree holder in Tourism/Hospitality Management or any related field
- Fresh graduates are encouraged to apply
- Experience within the travel industry is preferable
- Fluent in spoken and written English
- Excellent attention to detail
- Good communication skills
- Good organizational skills and prioritizing skills
- Good analytical skills
- Being able to adapt and be positive to any changes
- Professional attitude
- Strong work ethics
- Ability to work independently and within the team

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus

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