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Customer Success Specialist

1 month ago

Bayan Lepas, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time

Location: Bayan Lepas, Penang,

Working day: Monday to Sunday and considering a 5 day work week with 9 hour shifts.

Gross salary: RM2,500 to RM3,300

Job scope:

- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

**Requirements**:

- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Willing to work rotational shift.
- Willing to relocate to Penang.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)