Technical Project Manager
7 days ago
**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
**About the position**:
Netskope's Global Customer Success team is continuing to grow its project management practice. This role reports into Netskope's Customer Success Operations team.
**Responsibilities include**:
- Drive project kick-off activities: internal meetings, statement of work creation, project plan documentation for top-tier, high profile customers.
- Act as an escalation path for implementation projects to reset and clarify expectations.
- Oversee Netskope's customer installation engagements from a technical project management capacity.
- Schedule and oversee assignments, report on risks, issues, and accomplishments.
- Build strong relationships with customers, partners, and internal Netskope team members.
- Provide regular project updates to customers and Netskope leadership.
- Manage internal customer-related processes regarding scheduling, finance, and resource management.
**Job Requirements**:
- Prior Project Management experience in services delivery with Fortune 500 and/or Federal accounts.
- Prior experience with CS and/or PS solutions, plus if Financial Force and Gainsight.
- Experience with resource management.
- Experience with project planning software, plus if Smartsheet.
- Excellent interpersonal verbal and written communication skills.
- Ability to self-manage - the team is globally distributed.
- Practical knowledge within the network security and/or SaaS industry.
- Proficient skills presenting complex schedules and tracking.
- The voice of calm in the chaos and ability to thrive with competing priorities.
**Preferences**:
- Technical experience implementing network security and/or SaaS-based solutions.
- Professional Services or Customer Success experience.
- Successful track record working with Fortune 500 companies.
- Successful track record working within a successful startup(s).
**Education**:
- Bachelors Degree
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